I can also confirm (as someone who's owned laptops from pretty much every major manufacturer).
Most manufacturers don't offer an actual OS disk, but they do offer one or more of the below:
1) Recovery Disk / Partition - A disk or part of the hard disk which restores an image of the system to the state you received the thing - software and all.
2) Driver Disk - Contains all of the drivers, software and bits that come with the machine so you can install them as you require them (on a fresh install).
3) Software Disks - most manufacturers don't provide OS disks, but they often give software disks for stuff like Office, Works or whatever is with the machine.
When you get a laptop (alike a pre-made PC) you'll get a system filled with software and trials and such (they want to try and sell you stuff). My recommendation is factor the cost of an OS disk into the package, get the machine home - boot up the system to see if there's anything you want to keep from the default install (perhaps back it up) - if there's no driver disk, backup all the drivers using a software tool or go to the makers site and download them. Then go into Windows partition manager, purge the recovery partition (as you have backed up or got the driver disk and an OS disk - retail, you won't need the multi-GB image wasting space), then boot the machine to the retail OS disk, format the thing, install it, get all your windows updates (for the stuff that is supported by default), all your service packs etc, then hitch up the driver disk, install everything that needs it (either from the device manager or otherwise). Your system will be better for it... you don't want all the crap that comes pre-booted on a system and you'll have a nice fresh springy machine plus the disks you need to reinstall if needed in the future - note some system builders like Acer have a software tool to produce driver CD's or restore disks so you can do that when you first boot the machine.

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