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  1. #1
    SQL Consultant gold trophysilver trophybronze trophy
    r937's Avatar
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    what happened to the email notifications?

    over the years every once in a while the email notifications for updated threads got delayed a few hours, i always figured the server got backed up or something...

    but for the last little while (couple of weeks?) they have completely stopped

    did i miss a memo?

    or is this functionality actually broken?
    rudy.ca | @rudydotca
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  2. #2
    dooby dooby doo silver trophybronze trophy
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    I think something has been switched off for all email notifications Rudy. We aren't getting emails for admin things either.
    HAWK is investigating it now.
    Mike Swiffin - Community Team Advisor
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  3. #3
    Galactic Overlord gold trophysilver trophybronze trophy
    HAWK's Avatar
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    Yup... on it

  4. #4
    SQL Consultant gold trophysilver trophybronze trophy
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    follow on question: are the flag reports getting through, or do they use the same (broken) email module?
    rudy.ca | @rudydotca
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  5. #5
    dooby dooby doo silver trophybronze trophy
    spikeZ's Avatar
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    yup, they still come through because they auto generate a thread as well as an email
    Mike Swiffin - Community Team Advisor
    Only a woman can read between the lines of a one word answer.....

  6. #6
    Galactic Overlord gold trophysilver trophybronze trophy
    HAWK's Avatar
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    Should be working now...

  7. #7
    SQL Consultant gold trophysilver trophybronze trophy
    r937's Avatar
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    Quote Originally Posted by HAWK View Post
    Should be working now...
    when will i know?

    i haven't received any yet, and you posted 15 minutes ago...
    rudy.ca | @rudydotca
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  8. #8
    Galactic Overlord gold trophysilver trophybronze trophy
    HAWK's Avatar
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    How often did you used to get them?
    As far as I know all emails from the forums are currently working.
    We are getting reported posts and PMs.

  9. #9
    SQL Consultant gold trophysilver trophybronze trophy
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    Quote Originally Posted by HAWK View Post
    How often did you used to get them?
    constantly

    my Default Thread Subscription Mode (http://www.sitepoint.com/forums/prof...do=editoptions) has always been set to Instant Email Notification

    my subscriptions (http://www.sitepoint.com/forums/subs...ewsubscription) are up-to-date (i added 7 today) and under the Notifications column they all say Instant

    and i haven't received an email notification for weeks (months?)

    and i checked my mail server's spam folder and they're not in there

    and (gasp) i'm on 2 other vbulletin forums using the same email address with the same notification options and those emails are getting through
    rudy.ca | @rudydotca
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  10. #10
    Programming Team silver trophybronze trophy
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    I've been getting my RN emails OK (only 1 each!) since the fix.

    I thought it might be a VB ver thing as DS is 3.0.5, but DB is 3.8.5 too.

    Maybe the fix stopped a bit short?

  11. #11
    Galactic Overlord gold trophysilver trophybronze trophy
    HAWK's Avatar
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    I don't use subscriptions so I can't comment personally.
    I have just added one to this thread though, so if someone would respond I can test it.

  12. #12
    dooby dooby doo silver trophybronze trophy
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    with pleasure
    Mike Swiffin - Community Team Advisor
    Only a woman can read between the lines of a one word answer.....

  13. #13
    Galactic Overlord gold trophysilver trophybronze trophy
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    Ok, well subscriptions are working for me.
    Rudy... I'm not sure what to suggest!

  14. #14
    SQL Consultant gold trophysilver trophybronze trophy
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    Quote Originally Posted by HAWK View Post
    I don't use subscriptions
    i believe the default behavior is that if you reply to a thread, you automatically get a subscription to that thread

    so you and i, we each have a bazillion subscriptions (i have maybe a few more than you)

    i'd like to escalate this to the sitepoint developers...
    rudy.ca | @rudydotca
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  15. #15
    Galactic Overlord gold trophysilver trophybronze trophy
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    I actually have none. I had to specifically subscribe to this thread. It is certainly not the default behavior in our test environment. Can you see new subscriptions being formed against your profile?

    I'm not quite ready to escalate this yet as I'm not convinced that there is actually a problem. I wonder if it is to do with your settings. I don't mean to sound patronising... I know you're no newbie, but would you mind checking?

  16. #16
    SQL Consultant gold trophysilver trophybronze trophy
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    Quote Originally Posted by HAWK View Post
    Can you see new subscriptions being formed against your profile?
    yup

    Quote Originally Posted by HAWK View Post
    ... but would you mind checking?
    did already -- see post #9
    rudy.ca | @rudydotca
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  17. #17
    Galactic Overlord gold trophysilver trophybronze trophy
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    Hmmmm, so they work for me but not for you. That HAS to be either settings or an issue with our emails getting to you in general. Can you try to request sample chapters of a book and see if that email gets through? At least then I can narrow things down a bit.

  18. #18
    SQL Consultant gold trophysilver trophybronze trophy
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    Quote Originally Posted by HAWK View Post
    Can you try to request sample chapters of a book and see if that email gets through?
    that worked like a champ, i'm reading it now...
    rudy.ca | @rudydotca
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  19. #19
    SQL Consultant gold trophysilver trophybronze trophy
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    Quote Originally Posted by r937 View Post
    that worked like a champ, i'm reading it now...
    sorry, my mistake, i am such an idiot, i requested a free chapter with the wrong email address and it worked

    so i went back, and over the course of the last half hour or so, have requested three different book sample chapters with the same email address i use for notifications, and those have ~not~ come through

    i double-checked my mail filters and there's nothing on this end that would turn your emails away

    and as i said, i'm using the same email address on a couple of other vbulletin forums and those are coming through fine
    rudy.ca | @rudydotca
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  20. #20
    From space with love silver trophy
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    test PM sent to Rudy, he didn't recieve the email notification. Seeing as he got the email through ok for the sample chapters (post #18) I think we can narrow it down to something going wrong with emails from forums@sitepoint.com to Rudy's email address, but as yet we don't know who's end the problem is at.

    @Rudy, any chance that you have an old email filter in place at your end (which you may have forgot about) which is moving them away from the folder you expect them to be in?
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  21. #21
    Galactic Overlord gold trophysilver trophybronze trophy
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    Quote Originally Posted by SpacePhoenix View Post
    @Rudy, any chance that you have an old email filter in place at your end (which you may have forgot about) which is moving them away from the folder you expect them to be in?
    It's actually more likely to be Rudy's ISP blocking the email from Sendgrid's servers. I'm having a dev look up your address now Rudy, to see if that's the case. If so, you might need to have a word with your ISP or use the email address that works.

    I'll get back to you Rudy.

  22. #22
    Galactic Overlord gold trophysilver trophybronze trophy
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    Ok, so that is the issue.

    We tried to send an email on July 08, and Yahoo! rejected it for policy reasons.
    We have deleted the bounce record at our end so let's see what happens now.

    If you continue to not receive them, let me know.

  23. #23
    SQL Consultant gold trophysilver trophybronze trophy
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    it's working!!!!

    i have received a notification email for this thread --
    http://www.sitepoint.com/forums/show...4&goto=newpost
    (and wouldn't ya know it, it's an "seo expert" with a generic fluff post)

    thanks to everyone for their assistance and patience
    rudy.ca | @rudydotca
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  24. #24
    Galactic Overlord gold trophysilver trophybronze trophy
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    Yay! Glad to hear it.

  25. #25
    SitePoint Wizard Stomme poes's Avatar
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    Aha, I wonder if Lycos.com is also blocking SitePoint. I haven't gotten a free chapter sample of the jQuery ninja book I ordered weeks ago. They did have a spam attack recently.

    I'll try another email address... just a shame to dump one that's been mine for over 13 years.


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