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  1. #1
    SitePoint Member
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    Made a purchase and haven't received product OR a response as to why..

    I don't know what is going on.

    I have sent contact requests through your site. I haven't even received an auto-responder response!

    I'm writing on this forum since I'm not hearing back otherwise. I'm concerned this one has fallen through the cracks.

    <snip>Private Data Removed</snip>

    Please help.


    Best regards,


    Jema
    Last edited by spikeZ; Apr 16, 2010 at 13:58.

  2. #2
    SitePoint Wizard silver trophybronze trophy mizwizzy's Avatar
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    Apr 2006
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    hi Jema,

    I have reported your issue to HQ immediately.

    Apologies for the delay in handling your query or confusion caused, it is now pushed to the top of the queue.

    Regards,
    Hazel

  3. #3
    Galactic Overlord gold trophysilver trophybronze trophy
    HAWK's Avatar
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    Aug 2003
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    Hi Jema,
    I have no idea why you haven't heard back from support - I am very sorry about that.
    I have taken care of the problem personally and you should be able to download your books now.

  4. #4
    SitePoint Member
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    Hazel/Hawk,

    Many thanks for your excellent help...and whoever snipped the private data...thanks a lot. Only realised the implication of leaving that info on there long after i'd gone home...stupid me.

    Anyways, cheers for all the help.


    Best regards,


    Jema


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