Tech Support Efficiency
Please, take part in the following survey:
1. Had you contacted the Technical Support Center before making a decision to buy/download your e-commerce store (scripts)?
2. How often do you contact TSC after you have purchased/downloaded your software?
3. How did the response you'd received affected your decision to purchase/download the software?
4. What influenced you more to get the software - contacting TSC directly or reading feedback about it online?
Badly need your assistance. Please, be more active...
I don't use to contact not frequently until and unless i get puzzle , First i try my own solution to solve the problems
And obviously the good response can change your decision to avail the company services or to terminate the company at all !
Oh, I see.
What about pre-sale calls? Is it useful to call them before the purchase?