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  1. #1
    SitePoint Zealot
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    Mar 2007
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    Cant download a book i bought?

    Guys, why can't i download a book i just purchased?
    The email address and order number you submitted did not correspond with a customer who has purchased a downloadable PDF.

    I'm using the correct order number which you sent me and the correct email address!

    And i'm not using paypal..
    Jaysone

  2. #2
    Follow: @AlexDawsonUK silver trophybronze trophy AlexDawson's Avatar
    Join Date
    Feb 2009
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    England, UK
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    kennethjaysone, I would contact SitePoint's support email address, we aren't really able to give you much advice here as we don't have control over the payment system. Perhaps there is just a delay in activating the download, either way it's support you need to get in touch with over this issue.

  3. #3
    SitePoint Zealot
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    Thanks Alex, i've already done that..Just to inform you that it was also solved. If i'm not mistaken, my transaction was flagged as possible fraud. Kevin Yank sorted it and i managed to download the book. Merry Christmas to you
    Jaysone


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