Timeframe for Order Conformation / PDF downloads

[Dan_]

Hi All,

Just a general question for anyone who has ordered previously. I have just placed my first order for a few books and related downloadable PDF files.

How long does it take before you can download you items?

I ordered a few hours ago and I am still awaiting an order conformation.

Is this timeframe typical? I thought it may be relatively quick to download my purchases.

Thanks for your assistance.

[Dan_]

hmm still no email or anything. I hope someone here can offer some assistance.

I also called them a few times (no answer) and have finally left a message.

I thought the process would be a little quicker to download books?

[Kevin Yank]

Hi Dan,

The process is usually virtually instantaneous, you are correct.

It is possible our order processing system flagged your order as suspicious for some reason. Your best bet is to email books@sitepoint.com with your transaction ID, and our support staff (who are back on duty in about 18 hours after a long weekend here in Australia) will get right back to you with the status of your order.

[Dan_]

Hi Kevin,

Many thank for your response. Not long after your post I received my order conformation email.

I can understand that it may have been flagged as suspicious as there were quite a few items on my order.

I’ll look forward to receiving my physical books in a few weeks (including a copy of your book Simply Javascript - maybe you can sign it for a fellow Melbournian , now I’m off to download them.

Hope you guys enjoyed your long weekend.

Thanks for your assistance.

[Dan_]

Well not having much luck it seems..

My order which shipped on the 23rd of November has failed to appear and I'm just awaiting a conformation of a replacement being sent.

However I did pick up a kit during the sale (which ironically and hopefully will arrive before my 1st order)

Lets see how it goes..