SitePoint Sponsor

User Tag List

Results 1 to 5 of 5

Thread: DeskPro

  1. #1
    SitePoint Addict nimasdj's Avatar
    Join Date
    Dec 2007
    Posts
    256
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Exclamation DeskPro

    Is DeskPro good and recommended? Are you satisfied with it and their support?

  2. #2
    Non-Member thewebhostingdir's Avatar
    Join Date
    Oct 2005
    Posts
    703
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    DeskPro is reliable and fast. It is being used by many big companies such as 2checkout.com

  3. #3
    SitePoint Addict nimasdj's Avatar
    Join Date
    Dec 2007
    Posts
    256
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I agree it is nice, I am evaluating free version to buy.

    How is their support? Do they answer ticket soon?

    I discovered a piping issue, when I reply an email with "From Name: like:
    Sales <sales.dept@mysite.com> it odesn't work
    but if I send to email address only without From name like
    <sales.dept@mysite.com> it works!
    why is it a bug in script or my server issue?

  4. #4
    SitePoint Addict nimasdj's Avatar
    Join Date
    Dec 2007
    Posts
    256
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Can someone compare DeskPro vs. Kayako and Cerberus?

  5. #5
    SitePoint Addict nimasdj's Avatar
    Join Date
    Dec 2007
    Posts
    256
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I used cerberus for sometime and it lacks most of standards of a ticketing system! such as searching KB before submitting ticket or allow techs to answer the new ticket notification email from inbox and a pipe turn it as a reply to the ticket, creating kb article from tciket reply etc. and to much more standards of a ticketing system.

    Is Cerberus actually a ticketing system? or just some guys wanted to say "wow! we learnt php!" ?


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •