I agree it is nice, I am evaluating free version to buy.
How is their support? Do they answer ticket soon?
I discovered a piping issue, when I reply an email with "From Name: like:
Sales <email@example.com> it odesn't work
but if I send to email address only without From name like
<firstname.lastname@example.org> it works!
why is it a bug in script or my server issue?
I used cerberus for sometime and it lacks most of standards of a ticketing system! such as searching KB before submitting ticket or allow techs to answer the new ticket notification email from inbox and a pipe turn it as a reply to the ticket, creating kb article from tciket reply etc. and to much more standards of a ticketing system.
Is Cerberus actually a ticketing system? or just some guys wanted to say "wow! we learnt php!" ?