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  1. #1
    SitePoint Evangelist
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    Best performing Live Help status icon?

    I want to add live help, chat, whatever you want to call it. I was looking around for any kind of articles on what might be the best performing style of icon, e.g. animated, picture of a person on it, include words "real person", and so on... Can anyone comment on this?

  2. #2
    #titanic {float:none} silver trophy
    molona's Avatar
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    I would say the one that fits with the style of your site. Not sure if I like the picture of a person... everybody uses it and I am a bit tired of it (ok, very tired). Yet, the important thing is that the meaning is clear.

  3. #3
    Follow: @AlexDawsonUK silver trophybronze trophy AlexDawson's Avatar
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    I would have a simple icon which states "Live Help: Online" or Offline, if live help is offline have the button greyed out; if it is available have it fully colored. It is the simplest and most usable method of portraying help especially if you provide an icon to the left of the text such as what you would commonly see in a help menu - think the question mark in a blue circle.

  4. #4
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    Good idea, I didn't think about the question mark, good universal symbol for help..

  5. #5
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    I just made this up in photoshop, does it look appealing? - what would you change? Keep in mind, I'm no photoshop expert!
    Last edited by AutisticCuckoo; May 20, 2009 at 22:58.

  6. #6
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    Sorry, but design element review requests are only allowed in the Design Elements forum. Please read the sticky guideline thread in that forum carefully. You need to write three reviews before you can ask for one for yourself.
    Birnam wood is come to Dunsinane

  7. #7
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    Are you kidding me?? I'm not asking for a "review"
    Just asking for an opinion on a tiny live help icon, geez... Time for me to use another forum, that was pretty lame!

  8. #8
    SitePoint Author silver trophybronze trophy

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    Quote Originally Posted by dax702 View Post
    Are you kidding me?? I'm not asking for a "review"
    Quote Originally Posted by dax702 View Post
    does it look appealing? - what would you change?
    That's not a review request? Odd. That's exactly the sort of questions asked in the review forums.
    Birnam wood is come to Dunsinane

  9. #9
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    When I think review, I think a page by page website review. Not someone just giving their quick opinion on a 190x66 live chat icon.. It was a constructive thread until you killed it. Someone gave the suggestion of using the question mark in a blue circle, so I made one and wanted to see what was thought about it.

  10. #10
    #titanic {float:none} silver trophy
    molona's Avatar
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    Quote Originally Posted by dax702 View Post
    When I think review, I think a page by page website review. Not someone just giving their quick opinion on a 190x66 live chat icon.. It was a constructive thread until you killed it. Someone gave the suggestion of using the question mark in a blue circle, so I made one and wanted to see what was thought about it.
    You are right when you speak about a website review... but as AutisticCuckoo pointed, there's another area named Design Elements Review, and that was created to review icons, logos, and small stuff like that.

  11. #11
    SitePoint Author silver trophybronze trophy

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    Quote Originally Posted by dax702 View Post
    When I think review, I think a page by page website review.
    That's a Website Review. The Website Reviews forum is for live pages.

    Quote Originally Posted by dax702 View Post
    Not someone just giving their quick opinion on a 190x66 live chat icon..
    That's a Design Element Review. The Design Elements forum is for graphic elements, but also full-page mock-ups.

    The reason why we're a bit strict about reviews is that we don't want the forums to become inundated with "drive-by's" – people who register just to ask for a review and then disappear without contributing.

    Clearly, that doesn't apply to you, but the rules have to apply to everyone – even staff members. Anything else would be unfair.
    Birnam wood is come to Dunsinane


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