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  1. #1
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    JUSTHOST is FRAUD! Guarantee agreement on their site is False.

    On May 9, I signed up for service with JUSTHOST.

    On my first day with JUSTHOST, I started to learn that most of the statements on their site are false. Please look at this link on their site guarantees menu. Within that link, they claim, “We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.” This is a FRAUD. All members of their support team I have talked to do not speak good English and cannot help you resolve any issue. They are only there to advise you to send an email, which is usually answered about 6 hours later.

    The money back guarantee is a fraud. For cancellation, you have to send them an email, which is not answered days after of your request. I have not yet received my refund or a cancellation confirmation email.

    The accredited with Better Business Bureau is new as of 03/23/2009 and I assume their intention for joining was another fraud for new members to trust their site. There are already 10 similar reports of refund FRAUD.
    On May 14, my account was suspended and I was asked to sign up for a dedicated server because I have exceeded the 10% usage. I contacted them on the phone to advise them that I was not planning to upgrade and need to remove my files. I was told that I needed to send an email.
    I immediately sent them an email and they never replied. Six hours later, I sent them another email to ask for my files so I can cancel my account. No reply. On day two, I sent another email no reply. So far, I have sent them over 8 email with no reply.

    Justhost is a FRAUD. They get you to sign up, suspend your account, and then force you to upgrade to a dedicated server. Their claim of me exceeding the 10% CPU is false because from my cpanel, I have never exceeded 7% and my site does not have the much traffic.
    As of today, they have not confirmed my cancellation request or allowed me to get my files. I think this company is operated outside of the USA but is a reseller of another company like ThePlanet.

    Please stay away from this company.

  2. #2
    Certified Ethical Hacker silver trophybronze trophy dklynn's Avatar
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    VW,

    Gee, tell us what you REALLY think!

    Thanks ... a horror story that others should take heed and avoid justhost.

    It's also a good reminder to have your own backups (no need to fetch files off a "dead" server).

    Regards,

    DK
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  3. #3
    Certified Ethical Hacker silver trophybronze trophy dklynn's Avatar
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    VW,

    You didn't say how you paid nor for how long.

    On the assumption that you've paid by credit card (PayPal is next to worthless in supporting you against fraud), take screen capture shots of the Justhost pages with their guarantees and provide them to your cc company and tell them that you refuse payment on their charge for fraud. THEY can get your money back - but do it NOW!

    Regards,

    DK
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  4. #4
    Non-Member thewebhostingdir's Avatar
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    And this is a classic example of how they sell their accounts using unlimited terms... however, in the background ... terms like 10% cpu resource, limited file system usage, fair usage policy, etc... will certainly prevent you taking real benefit of unlimited disk space or bandwidth.

  5. #5
    SitePoint Enthusiast ishan001's Avatar
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    Now, this brings up an interesting question, Why People sign up for such hosts? When you have better ones around (Doreo, HostGator, BlueHost are all good), why people trust such hosts?
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  6. #6
    SitePoint Wizard bronze trophy bluedreamer's Avatar
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    Quote Originally Posted by ishan001 View Post
    Now, this brings up an interesting question, Why People sign up for such hosts?
    1. They're cheap
    2. They're fooled by the "unlimited" thing

  7. #7
    SitePoint Enthusiast ishan001's Avatar
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    Quote Originally Posted by bluedreamer View Post
    1. They're cheap
    2. They're fooled by the "unlimited" thing
    Unlimited is the best catch! Why don't people understand that nothing is unlimited! I signed up for a host who provides 60 GB transfer per month and many advised me to not sign up with them and use others with "unlimited plans" instead. But I did not hear and result is my blog's downtime! Just 30 min. in last 5 months!

    To People Looking for Unlimited: This is a catch!
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  8. #8
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    never trust a company that has unlimited space and bandwith. i will deal with a company like this. sorry this happened to you.

  9. #9
    SitePoint Zealot webhost.uk.net's Avatar
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    Quote Originally Posted by jim boggs View Post
    never trust a company that has unlimited space and bandwith. i will deal with a company like this. sorry this happened to you.
    I really agree with you most of newbie never understand it and get stuck in such situation.

  10. #10
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    JUSTHOST remember! JUSTHOST remember! JUSTHOST remember!

    Now, I do remember not to use JUSTHOST.

    Thanks for sharing. I feel sorry for you.

  11. #11
    SitePoint Enthusiast carlowen's Avatar
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    Smile

    As suggested above, Unlimited Disk space and Bandwidth is just not possible and all the Hosts claiming to provide Unlimited Disk space and Bandwidth will do the same to you. We understand that Newbies in the Hosting industry go to them as they are not Experienced in the Industry. As you have an Experience now, do not choose the hosting provider who offers you Unlimited Disk space and Bandwidth.

    Look for a hosting provider who offers 24x7 support, never claims to offer Unlimited Disk space or Bandwidth etc. Check the hosting provider thoroughly before you signup. The Response time. Contact with them 2-3 times before taking the Decision. You will find many more factors on this Forum. Check and then take a Decision.

  12. #12
    SitePoint Enthusiast GzThai's Avatar
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    1. They're cheap ?
    2. They're fooled by the "unlimited" thing

  13. #13
    Follow: @AlexDawsonUK silver trophybronze trophy AlexDawson's Avatar
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    It should be noted that they have not commited fraud in cutting you off, JustHosts one of the many who are guilty of what I commonly call the "Unlimited" lie or resource poisioning, essentially they quote themselves for marketing purposes as stating unlimited bandwidth and / or disk space however in their terms of usage policy state a fair use claim that they can essentially kill your service at any time if they feel you use too much of the unlimited stream. Personally I feel that any host advertising such services should be avoided because they are so desperate for customers they will stoop to using fraudalent marketing to cheat customers into believing a pipedream. While it would have been your responsibility to read the terms of service carefully, I urge anyone who diagrees with the unlimited lie or has been affected with the issue to take your concerns up with trading standards or to your country's watchdog service (if you have one), the only way we can prevent people with no pre-requisite knowledge from being offered services the host is using slight of hand to avoid offering is to take the matter up with the bodies who protect consumers from such blatent acts of deception.

  14. #14
    SitePoint Addict reboltutorial's Avatar
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    Quote Originally Posted by AlexDawson View Post
    It should be noted that they have not commited fraud in cutting you off, JustHosts one of the many who are guilty of what I commonly call the "Unlimited" lie or resource poisioning, essentially they quote themselves for marketing purposes as stating unlimited bandwidth and / or disk space however in their terms of usage policy state a fair use claim that they can essentially kill your service at any time if they feel you use too much of the unlimited stream. Personally I feel that any host advertising such services should be avoided because they are so desperate for customers they will stoop to using fraudalent marketing to cheat customers into believing a pipedream. While it would have been your responsibility to read the terms of service carefully, I urge anyone who diagrees with the unlimited lie or has been affected with the issue to take your concerns up with trading standards or to your country's watchdog service (if you have one), the only way we can prevent people with no pre-requisite knowledge from being offered services the host is using slight of hand to avoid offering is to take the matter up with the bodies who protect consumers from such blatent acts of deception.
    I don't agree, though unlimited is a bit overhyped, some shared hosting do really pretty close to their promise.

    As for justhost, thanks for the alert, I will avoid them.

  15. #15
    Programming Since 1978 silver trophybronze trophy felgall's Avatar
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    All of the good alternatives mentioned in this thread also offer "unlimited" something in their advertising. Providers that don't offer unlimited in their advertising are at a disadvantage compared to those that do.

    The thing some people don't do before signing up is to read through the list of exactly what you get and what things are limiited. There will always be limits on something.

    For example BlueHost offer unlimited disk space but if you go over 50,000 files then they will ask you to remove some to bring you back under that limit. Since they don't limit the space each file can use you really do get unlimited space but since in practical terms files for use on the web tend to be relatively small it means that it is unlikely that anyone will use a huge amount of space without running into the number of files limit. (That file limit was imposed because of the way having extremely large number of files on an account can dramatically increase the amount of time needed to bring a server back up after a crash and so is actually a benefit to those using the hosting).

    That doesn't necessarily mean that all hosting that offers "unlimited" something is necessarily good or bad. You need to look past the marketing claims to see what they are really providing - but then too many people just tick the "I agree" box without having read the terms of service where all the restrictions are listed.
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  16. #16
    SitePoint Wizard silver trophy ldcdc's Avatar
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    Stephen is correct. With the right provider, you do get value for the money, sometimes great value, even though you can't really expect infinite space and transfer.
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  17. #17
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    Quote Originally Posted by ishan001 View Post
    Unlimited is the best catch! Why don't people understand that nothing is unlimited!
    Exactly, but I guess that's because some people wants to believe that it exist, no matter how many warnings they hear about hosts wiht offers like that. Just imagine if its true..

  18. #18
    Programming Since 1978 silver trophybronze trophy felgall's Avatar
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    Hosting providers can quite easily make some things unlimited and be quite truthful about it. All that it means is that the limits are not imposed on that particular aspect of the hosting by the hosting provider.

    That doesn't mean that you can actually use an unlimited amount of whatever it is as eventually you will reach some limit on something else provided by the hosting or some limit elsewhere that makes it impossible to use any more.

    For example they may offer unlimited bandwidth on your hosting. What that means is that they do not apply any artificial limits on how much bandwidth any one site can use. The bandwidth limit is across all their hosting and is limited by the total bandwidth of their connection to the rest of the internet.

    Another example is unlimited space. In at least some cases the hosting provider places an upper limit on the number of files you can have and so you will eventually hit that limit. They don't limit the size of the files though so if each file was a yottaByte in size (which would probably take years to upload each file) then you would be able to use a really huge amount of space. You just can't have more files than their limit. They may also impose restrictions on what the files are used for which may also make really big files pointless but that still isn't a direct restriction on how much space you can have.
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  19. #19
    Follow: @AlexDawsonUK silver trophybronze trophy AlexDawson's Avatar
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    Sorry but that's just weasel wording, claiming you get unlimited space but have limits imposed on the number of files you can have or claiming you get unlimited bandwidth... except in cases where you overwealm services or go beyond the fair use policy is nothing short of paradoxical. Unlimited means without restriction... placing variables which restrict your usage in ANY method contradicts the very notion of unlimited as it's reducing it to a finite resource. You can argue semantics all you want but if your going to have limits to the service (and you cannot ensure your infrastructure can handle ANY amount of data or disk space the user may require under their contract) you have absolutely no right whatsoever to even claim you can provide such a service. It's nothing short of empty marketing and personally I would like to see it criminalized because it's using false advertising to make unreasonable claims which cannot (in any form of reality) be backed up, it's absurd.

    If a provider can't or won't provide "unlimited", they have no right to advertise they can.

  20. #20
    SitePoint Member techguru's Avatar
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    thx VW to share ur experience
    well JustHost r providing web hosting at low cost $3.45 ....... that's why m thinking about them
    but now I'll take care

  21. #21
    Certified Ethical Hacker silver trophybronze trophy dklynn's Avatar
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    tg,

    You get what you pay for and, from victorwill's horrid experience, he wasn't even provided with $3.45 worth! If you're that concerned over the cost, you should go for a "free" host as you KNOW you'll get no service from them!

    Regards,

    DK
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  22. #22
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    Quote Originally Posted by jim boggs View Post
    never trust a company that has unlimited space and bandwith. i will deal with a company like this. sorry this happened to you.
    Jim,

    I hear you but I have to say I was a long time Omnis.com, Hostgator.com, and now GreenGeeks.com client. They all advertise unlimited everything and I personally have never had a problem with any of them. I also don't put a lot of stock into the unlimited claim either as there is no server in the world with unlimited space. I know that if I have a site rolling I need to move to dedicated. Most new webmasters however don't have a clue and there are just so many hosts now that advertise unlimited everything that it can sometimes be a tedious task to know which are good and bad. That is why places like Sitepoint are so valuable to the webmaster community! My point is that not all "unlimited" hosts are bad.
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  23. #23
    SitePoint Wizard silver trophy ldcdc's Avatar
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    If a provider can't or won't provide "unlimited", they have no right to advertise they can.
    Almost all providers these days offer unlimited email accounts or unlimited domains hosting. Many offer unlimited databases. Just try creating 1 million of each, and you'll see that they didn't mean it in the infinite sense. Unlimited is always governed by "fair use" and fair use is in turn defined, on average, by how much you pay.
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  24. #24
    Follow: @AlexDawsonUK silver trophybronze trophy AlexDawson's Avatar
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    Just because they do it doesn't mean it's right... it's deceptive marketing, a clear sign of weasel wording and further polluting the pool by obscuring what you get in the package. While I understand they are governed by fair use, I still don't agree with the practice, it's really not going to be customer friendly for first time buyers.

  25. #25
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    I've used just host too. And when I decided to cancel my account and get a refund. The person kept asking me why I wanted to cancel it. I had to tell the person about 10 times the reason and then finally after I kept bugging them about it I got my refund.

    Also about the unlimited. Yeah there is no unlimited in hosting. No host is gonna let you use all the bandwidth and disk space of one server on a shared plan. Even if you went dedicated you still wouldn't be unlimited. There is just no such thing.


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