maximum number of revisions

[keithics]

I just want to know, what's your maximum number of revisions till you ask for an extra fee?

and how to prevent clients from "experimenting".

[paul_wilkins]

When the requested revisions expand beyond the scope and time limits of the pre-existing contract, that contract should be finalised as having come to term, and a new contract for further work should be created.

[webinnosales]

I think three would be reasonable enough....coz most company have a resourceful and great staff to do the job...but if the staff are not great, unlimited revision will be fine that goes also if the company is not confident with the work of their hired staff ...am I right? lol

[Lee Newell]

We generally, work with the client until they are happy for a fixed cost. 99% of the time this works well. But for the awkard client, where revisions are in our eyes unreasonable we charge them extra at our hourly rate

[WHOISJOHNGALT]

We usually allow for (up to) 2 revisions. The thinking behind this is:

Most common scenario: Initial design is close to what client wanted (based on questions about their biz needs, other websites they like/dislike, review of competitors' websites). So, typically, at most, 1 revision with small tweaks is all that's need.

2nd-most common scenario: Initial design is generally OK, but needs to go in slightly different direction. In this situation, 1 major revision, and then possible a 2nd minor revision, are all that's needed.

Least-likely scenario: Initial design is way off. This is usually due to crossed-wires with client during early design and biz-needs discussions, or the existence of a previously-unknown decision maker at the client's organization who is only now providing input. In this case, as major "revision" is needed (essentially a redesign, actually), and then a 2nd revision to tweak it should suffice.

Beyond that, out of scope, and more fees should be incurred.

[amf45]

Asking others is only going to give you a sample of what other people are doing. What you really want to think about is: how do you handle revisions, how much does it cost you to handle them, and how do your clients think about revisions? The answers to these questions will really dictate what the original question's right answer is for you.

[Lee Newell]

Having a set number does make the boundaries clear to the client. However, something you do have to use a bit of discretion

[Shyflower]

When the requested revisions expand beyond the scope and time limits of the pre-existing contract, that contract should be finalised as having come to term, and a new contract for further work should be created.

That's assuming you do have a contract. Hopefully, you do. Your contract should spell out your projects in detail, as should your quotes so that the client knows what you will and won't do before further charges set in.

If you don't have a contract, the best thing is to communicate with your client and explain that you'll do (N) mockups but no more without further charges. Most clients can choose from three different renditions or at least choose one that's close enough to revise. As far as revisions of a mockup, you can also set those terms in your contract. If communication is clear, you should be able to customize the chosen mockup with very few revisions.

However, as mentioned by someone else, I would keep working until the client was satisfied. That's probably what you either told him/her or implied when you took the project on. There's nothing worse for your business than being bad-mouthed by a dissatisfied client.