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  1. #1
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    fivva , very bad expirence

    my site was hosted on secureservertech
    with a ddos protected plan
    i was pleased with em,however due to
    its content i wanted to move
    it offshore so i had to look for a new host
    after some googling i found fivva which looked
    good , offshore and with ddos protection,couldnt
    find anythin negative about em so gave it a try
    i paid for sitepack c shared hosting package
    after i had my site all set (uploaded files/sql db)
    i noticed its slow so i sent a support ticket
    they replied the following

    "your site loads our server hardly,for your site is required 2gb (min 1 gb) dedicated ram,we have suspended your site traffic , unfortunatly your site cannot be hosted with shared plan,we recommend you order dedicated server only,as solution
    we'll cancel your shared plan and your payment will be refunded to your account balance within a few hours,we'll
    post here possible (discounted)dedicated server configs
    for your site and prices,our apologies for inconveniences"

    then they replied again sayin
    "we will create a new shared hosting account for your site at our another machine,please wait for our updates"

    after telling me my site is "unfit" to be in shared hosting
    and sayin i should buy a dedi they changed their mind
    then after that they replied again and made an offer for a dedi
    i liked the offer and wanted to go with it but then once again
    they replied the same thing as before about moving my site
    to another shared hosting server , i asked whats goin on
    and they said all of their dedi's are out of stock , they
    actually offered me a dedi without checking if they have any
    available,unbelievable , then my site was okay for a short time
    but after that it gave "internal server error" errors
    and then gradually became insanely slow til it went completly
    offline , i asked why and they said:

    "part of our panama servers disconnected for a while
    we will replace several network switches with brand new
    ones,our apologies,it was planned"

    obviously a blatant LIE , a few hours later i asked
    again for an update on the situation and they said
    my site is under ddos attack and that my previous hoster
    is behind it (BS if you ask me), i forgot to mention this
    but i paid extra for their ddos proxy which is suppose
    to filter/mitigate ddos traffic automatically, so of course i was surprised to see my site go down like that,few hours
    later they replied again saying they filtered it
    and my site is up again,a short while after (half an hour i think) my site went down again for the same reason , my site
    is still down since then,3 days already of downtime,i complained again and again and all they had to say is "our datacenter staff is working on it" what a joke,i also demanded a refund 4 times and they refused to give it (they didnt say it specifically but didnt even refer to it),they even deleted 2 of my support tickets about it , i would have post screenshots of the tickets but unfortunatly i cannot as i dont have 10 posts

    to sum it all up,they scammed me and FAILED to provide
    the service i paid for,stay away from them!

  2. #2
    SitePoint Guru
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    Did their replies really have such terrible use of English, or are you translating?

  3. #3
    SitePoint Member
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    i wasnt translating,pretty much as is
    anyways i found an alt way to post the screenshots
    so here goes

    1st ticket
    ----------
    img10 . imagehosting . gr / out. php / i529242_1.png
    img10 . imagehosting . gr / out. php / i529243_2.png
    img10 . imagehosting . gr / out. php / i530383_3.png
    img10 . imagehosting . gr / out. php / i529245_4.png
    img10 . imagehosting . gr / out. php / i529246_5.png

    2nd ticket
    ----------
    img10 . imagehosting . gr / out. php / i529248_ticket2.png

    3rd ticket
    -----------
    img10 . imagehosting . gr / out. php / i529249_ticket3.png

    4th one (latest)
    ---------------
    img10 . imagehosting . gr / out. php / i529968_latest.png

    i tried to be nice at first,but of course i got real angry
    when they gave me BS excuses and refused to refund
    in the last ticket they claim that according to their TOS
    they dont refund first month payments,couldnt find anythin
    about that there so its obviously another lie

    quote from their TOS
    PAYMENTS & REFUNDS POLICY
    All accounts are billed automatically monthly, quarterly, semi-annually, or annually. It's the customers responsibility to ensure that they have sufficient funds to cover this transaction. As a courtesy we will send an email notification at which point we will need to be provided with payment within 24 hours. If we do not receive a response within 24 hours the account will be deactivated and any accounts under that account plan. Any account deactivated due to non-payment will be deactivated and we require a reactivation fee of $25 usd to be paid prior to reactivating the account. We DO NOT REFUND account reactivation fees, partial monthly fees, setup fees, domain transfer or registration fees, any fees for script/software setup and/or license leasing and etc., to accounts canceling after their 7 day initial account activation period. Therefore only prepaid full monthly fees existing on account will be REFUNDED COMPLETELY within 5 business days but exclude 25% of the penalty for hosting account termination. If you dispute a charge to your credit card issuer that, in FIVVA Networks sole discretion is a valid charge under the provisions of the current TOS, you agree to pay FIVVA Networks an "Administrative Fee" of not less than $100 and not more than $150 usd.
    Last edited by oscar7979; Apr 2, 2009 at 11:47.

  4. #4
    SitePoint Guru
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    Sounds like a terrible company. From what I could see, they never actually gave you a reason why their shared hosting was not suitable for your site.


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