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  1. #1
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    Talking "That Language Sucks!": The Conclusion

    I wanted to post a follow up to this earlier thread.

    Despite her concerns about using the "wrong language", my client had to get the site up for a conference, so she decided she would just deal with the embarrassment for now

    As part of our pre-rollout preparations, my client hired a third-party company to do testing on the site. I ended up with a very short list of bugs, only one significant (if obscure). Even so, I was raked over the coals for each report that appeared on the tracker, but I sort of anticipated it by then.

    What I didn't expect was what happened last Friday.

    My client called and said, "you need to hear this." She then read me a letter from the testing firm where they raved about both the site and my responsiveness and talent ( ). Wow! I was stunned.

    She also apologized about the previous mess (apparently, there was something going on with her mother at the same time as well). Jokingly, I asked if this made up for the tongue-lashing at the party. She said, "you're never going to let me forget that now, are you?" I told her hell no, and we both laughed.

    So, vindication and praise by an impartial third-party...and an apology from the client. Whoa. And this couldn't have come at a better time, since the payment is due at the end of the month! I'm still in shock, but...WHOO-HOO!!!!!

    Thank you all! I couldn't have done pulled something like this off without all of the help and information I've found on SitePoint!

    TaliaJ

  2. #2
    Follow Me On Twitter: @djg gold trophysilver trophybronze trophy Dan Grossman's Avatar
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    Great to hear it all turned out right

    And to hear that a client actually allocates resources for testing of a website!!

  3. #3
    Keep Moving Forward gold trophysilver trophybronze trophy
    Shaun(OfTheDead)'s Avatar
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    Excellent ! Well done!

    But still, good luck with her in the future.




    Trying to fill the unforgiving minute
    with sixty seconds' worth of distance run.

    Update on Sitepoint's Migration to Discourse

  4. #4
    Keep Moving Forward gold trophysilver trophybronze trophy
    Shaun(OfTheDead)'s Avatar
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    Anyways, maybe all that will make her trust you more next time.




    Trying to fill the unforgiving minute
    with sixty seconds' worth of distance run.

    Update on Sitepoint's Migration to Discourse

  5. #5
    SitePoint Enthusiast
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    "And to hear that a client actually allocates resources for testing of a website!!"

    Yeah, that was a first for a small client. I thought that was pretty cool.

    "But still, good luck with her in the future."

    Heh. Yeah, this was resolved nicely, but now that I know about her propensity for this sort of behaviour under stress, I'll be more careful.

    Thanks again!

    TaliaJ


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