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  1. #1
    SitePoint Member
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    Server gone sloth...

    Recently my website began experiencing huge and irritating levels of slowdown...Sometimes it takes 30-45 seconds to load the index page. I checked the server load, which reads generally between 20-25 between 8 CPUS...checked the shared IP address and found that my site shares an ip with 338 other sites...

    I pay Australian$15 per year for the domain name
    and Australian $169.95 per year for hosting...

    here is other account information:
    General account information:

    Hosting package Heavy
    Shared Ip Address 208.101.46.32
    Subdomains 2 / 9999
    Parked Domains 0 / 9999
    Addon Domains 0 / 9999
    MySQL Databases 6 / 9999
    Disk Space Usage 3719.21 Megabytes
    MySQL Disk Space 1119.06 Megabytes
    Disk space available 16280.79 Megabytes
    Bandwidth (this month) 665.84 Megabytes
    Email Accounts 10 / 9999
    Email Forwarders 2
    Auto-responders 0
    Email Filters 0
    Ftp Accounts 0 / 9999

    General server information:
    Operating system Linux
    Service Status Click to View
    Kernel version 2.6.9-78.0.8.ELhugemem
    Machine Type i686
    Apache version 2.2.9 (Unix)
    PERL version 5.8.8
    Path to PERL /usr/bin/perl
    Path to sendmail /usr/sbin/sendmail
    Installed Perl Modules Click to View
    PHP version 5.2.6
    MySQL version 5.0.67-community
    cPanel Build 11.24.4-STABLE 33345
    Theme cPanel X v2.6.0
    Documentation Click to View
    cPanel Pro 1.0 (RC1)

    Am I getting a good deal**** Can I do better for my money****
    please help!

  2. #2
    SitePoint Evangelist
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    It might very well be that you have to upgrade to a VPS. Your database is over 1 GB, so I assume that you have a somewhat large site. It may be that you've simply grown too large for your level of hosting.

  3. #3
    SitePoint Zealot webhost.uk.net's Avatar
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    Quote Originally Posted by Daniel0 View Post
    It might very well be that you have to upgrade to a VPS. Your database is over 1 GB, so I assume that you have a somewhat large site. It may be that you've simply grown too large for your level of hosting.
    I agree with your point here...as the site is on shared server you might face slow site browsing issues at peak times.. as the resources of server are shared by other sites as well.

  4. #4
    Hosted like our own ... Uncensored's Avatar
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    If your site is not loading optimally you are not getting a good deal regardless of what you pay. Furthermore a server load in excess of 20 is unacceptable even with "8 CPU's". Optimal load per CPU is widely considered to be below "1" for each CPU. Based on your information your server load is running between 2.5 - 3.13 per CPU. Such loads should be limited to one or two spikes per day or system updates. They should not be sustained loads.

    Last but not least if your server truly has eight CPU's it cost your host an incredible sum of money to build, lease and/or maintain it. Perhaps it's a VPS. Either way the only way they will be able to realize a return on their investment (ROI) are to oversell it. Which means at some point you will have to share the server with thousands if not hundreds of websites. Each of whom maybe consuming more or less of the resources you need for your site to load optimally. I suspect your situation will only get worse because the host must oversell that server to realize a ROI. However before jumping ship I suggest you express your concerns with your host and ask that they move you or any sites adversely impacting your server's load to another server where the same will not be an issue. If that's not possible or results in no improvement I suggest you find a host with a business model that does not require them to oversell their servers.
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  5. #5
    SitePoint Wizard silver trophy Karl's Avatar
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    Err... they wouldn't have to oversell to make ROI on such a server (A server of that spec doesn't cost a lot at all these days), it's a choice they make to oversell, not something forced upon them. It does however sound like they might be putting a few too many accounts on the server - or if it has just suddenly come on, that one particular customer is doing something they shouldn't be. So the first port of call should be to talk to your host about it.
    Karl Austin :: Profile :: KDA Web Services Ltd.
    Business Web Hosting :: Managed Dedicated Hosting
    Call 0800 542 9764 today and ask how we can help your business grow.

  6. #6
    SitePoint Enthusiast ewin's Avatar
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    I'm in agreement with Karl. Share the load stats with your host and ask them to move you to one of their other shared servers. If that doesn't improve the situation, it might be time to move, or bump up to VPS/dedicated hosting for more resources.
    Josh Ewin, Director of Marketing
    Solar VPS - The Best Price to Performance Ratio In Cloud and VPS Hosting

  7. #7
    SitePoint Wizard silver trophy ldcdc's Avatar
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    or bump up to VPS/dedicated hosting for more resources.
    Given the amount of data transfer that he's pushing, it is unlikely that a VPS or something even larger than that would be needed. All he needs is decent shared hosting.
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  8. #8
    SitePoint Wizard ~ServerPoint~'s Avatar
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    Dan is right. Many people on their start apply for the dedicated server when they can be suit with decent web hosting account (shared) and that is always good idea to come to the forums and ask for the some help
    ServerPoint.com - a true hosting company since 1998
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