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  1. #1
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    Becoming a Reseller

    Hi all,

    I'm a freelancer keen to become a hosting reseller but I've got loads of questions about where to start. I've rounded down my choice of provider but other issues of setting up business and practicalities of trading internationally I'm finding somewhat overwhelming.

    Do any Australian freelancers have any advice or experiences they can share or point me in the right direction for helpful resources on this?

    Thanks, appreciate any help,
    Tamara

  2. #2
    SitePoint Wizard gate2vn's Avatar
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    Well... I am not sure which field you have got experience, but in hosting, you will need to know basic networking, how dns, web, ftp, email are working. That will help to explain issues when customers ask. Also, for long-term business, you will need a business plan, setup your budget, your working time, etc. It's hard to say what you need to do exactly, cause it's different for each purpose.
    Clustered CloudLinux Hosting | WordPress Hosting |
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    in US West coast and Asia-Pacific datacenters
    Contact us now on Twitter @vietnap

  3. #3
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    Thanks for your reply.

    I'm a Web Designer / Developer with 3 year experience. I've managed clients hosting on their behalf and have fairly comprehensive understanding across all of the technical areas you mentioned. I can see that it's mainly my lack of business understanding that I'll need help in.

    Thanks again
    Tamara

  4. #4
    SitePoint Wizard gate2vn's Avatar
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    Tamara, let me tell you a story of one of our customers. She is in NewYork, not a developer, she's managing a fashion showroom in fact. However, she builds website herself. After that, some of her friends asked for help, and she managed to build their websites too, provided them hosting accounts. However, after a while, she recognized that she could not help when she's in her show room, and her friends called just asking if she could check their websites were still working. Of course, they were working, the issue was their Internet connection, their computers, etc.

    So, she works with us. She brings us hosting customers, her friends deal directly with us. If there is any trouble, they come to us, not her anymore. Then she can focus on her work, and get a free account with us now, after bringing 10+ customers

    If you have experience in web design, and want to keep it as your main business, stay there and focus on it. You can choose a good hosting vendor and forward your customers there. By that way, you can focus on your work, save your headache. Hosting is not liking web design. Customers can call you with their trouble anytime. Think about it

    Of course, I don't say that it's not doable. It's doable! But if you really want to jump in this crowded industry, make sure you have a good business plan first. This site might help you something www.resellerguide.com

    Good luck!
    Clustered CloudLinux Hosting | WordPress Hosting |
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    in US West coast and Asia-Pacific datacenters
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  5. #5
    SitePoint Zealot webhost.uk.net's Avatar
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    Can you list down your option of host you can selected ..accordingly the forum supporter could advice you with plus and minus points.

  6. #6
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    It will all depend on the control panel, on which you are trying to host the reseller. Cpanel would be the simplest of the lot, and very easy to learn, most of the links in your panel are self explanatory. But be it any control panel, they have their own documentations on the internet as well, for any guide you would need on the same.
    ------------
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  7. #7
    SitePoint Enthusiast microvps's Avatar
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    Hello Tamara!
    I assume that everyone who starts with reseller business do know some people which will buy it to cover web hosting fees at least. Operate at the same way.
    Hope that helps you
    MicroVPS.com
    Virtuozzo VPS 256MB RAM/20GB HDD/300GB
    Bandwidth starting from $19.95/month

  8. #8
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    What exactly are you finding overwhelming about the business?
    Kaumil.

  9. #9
    SitePoint Enthusiast graphical_force's Avatar
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    I am in the same boat as the original poster. I figured that if I am building websites for others than I should at least try and continue to get a revenue stream by providing hosting for them. I have seen some solutions that handle the support for you customers also. I would imagine that would be something that I would have to do since I do not want to handle the support for the customers. I figured some money is better than no money. But then again I have not did that much research on the subject.

  10. #10
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    There are many ways, but I think that the most simple one is to lease a server(or reseller account) in a hosting busines, and let the technical aspect be managed by one of those outsourced 24/7 helpdesks. This way you can host your own customers, sell hosting and safely sustain the server. Or, if you are lucky and you enter in agreement with the hosting company, such as they take care of everything, you may save some $ because you avoid hiring a 24/7 support company

    my 5 cents

    Q

  11. #11
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    Services like Mosso are targeted specifically for your demographic.

    In fact, I dare say it would be a perfect solution for you.

    It's cheap, on an amazing architecture that you never have to touch, and they will support your clients for you 24/7 (including over the phone).

    I cannot think of a better fit for a web designer looking to resell web hosting to their clients.
    Brad Hanson, Web Applications & Scalability Specialist
    ► Is your website outgrowing its current hosting solution?
    ► PM me for a FREE scalability consult!
    ► USA Based: Available by Phone, Skype, AIM, and E-mail.

  12. #12
    SitePoint Enthusiast graphical_force's Avatar
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    Quote Originally Posted by bhanson View Post
    Services like Mosso are targeted specifically for your demographic.

    In fact, I dare say it would be a perfect solution for you.

    It's cheap, on an amazing architecture that you never have to touch, and they will support your clients for you 24/7 (including over the phone).

    I cannot think of a better fit for a web designer looking to resell web hosting to their clients.

    Thanks and I'll give them a look.

  13. #13
    SitePoint Wizard ~ServerPoint~'s Avatar
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    Thanks and I'll give them a look.
    Just be sure that only comparision will give you the best imagination about what who is the best for you at the given period of time.
    ServerPoint.com - a true hosting company since 1998
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    dedicated servers, Virtual Private Server (VPS) hosting

  14. #14
    You Bet Your Life...Really lerxtjr's Avatar
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    Clients have come to me from all directions so I've had to get a few different hosting options to offer...

    1. If someone has a very basic website (no databases involved) I have them host their site and domains through my reseller account at BestResellerProgram.com

    2. If a client has a huge video bandwidth need, I'll add them to my hostgator reseller account.

    3. If they have 1 hour plus video recordings, I'll send them to my Amazon S2 hosting setup

    4. If they have email, I'll get them setup with my private email server.

    5. If they need a database + cpanel and linux, I'll setup their primary hosting account with my dedicated server that I call "club hosting" as in being part of the club.

    I think the answer is to offer a variety of hosting setups and then recommend the best fit to the situation when it comes up.

  15. #15
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    Quote Originally Posted by lerxtjr View Post
    Clients have come to me from all directions so I've had to get a few different hosting options to offer...

    1. If someone has a very basic website (no databases involved) I have them host their site and domains through my reseller account at BestResellerProgram.com

    2. If a client has a huge video bandwidth need, I'll add them to my hostgator reseller account.

    3. If they have 1 hour plus video recordings, I'll send them to my Amazon S2 hosting setup

    4. If they have email, I'll get them setup with my private email server.

    5. If they need a database + cpanel and linux, I'll setup their primary hosting account with my dedicated server that I call "club hosting" as in being part of the club.

    I think the answer is to offer a variety of hosting setups and then recommend the best fit to the situation when it comes up.
    The thing about selling web hosting as a web designer is most people don't totally understand the scope of providing a 24/7 service. Most web designers do not want to be called at 3AM to troubleshoot a site.

    Also, I would say most designers lack the expertise to properly manage a server anyway. This is through no fault of their own, but when you think about it one man hosting operations are completely crazy.

    1 person filling the shoes of at least 6 other people. There's absolutely no way you can compete on a quality level with larger hosts unless you outsource. This is why I don't think going the dedicated route is the best choice for most web designers.
    Brad Hanson, Web Applications & Scalability Specialist
    ► Is your website outgrowing its current hosting solution?
    ► PM me for a FREE scalability consult!
    ► USA Based: Available by Phone, Skype, AIM, and E-mail.

  16. #16
    SitePoint Enthusiast ewin's Avatar
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    Tamara,

    Start out small and find a niche. The great thing about reselling is that you can start with a shared account and grow your business from there. I would select a host that has cPanel AND WHM access on their accounts for a good price. Setup your clients, each with their own account in WHM. You'll know when you need to grow beyond a shared environment and into a dedicated server.

    Most importantly, your hosting business needs to have a synergy with your design/development business. I would take some time and really understand both markets and look for an underserved niche that you can capitalize on.

    Beyond that, get your feet wet setting up small marketing campaigns. You'll need to advertise if you want to grow. Hope that helps!
    Josh Ewin, Director of Marketing
    Solar VPS - The Best Price to Performance Ratio In Cloud and VPS Hosting


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