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  1. #1
    Design Addict helix7's Avatar
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    Download problem with ejunkie

    I'm using ejunkie to manage my store, selling stock images and graphics. I had a customer contact me recently saying that they did not get the purchased files in the download. The files are contained within a ZIP archive, and within that there are different folders that contain the various vector graphics files.

    This customer said that when the ZIP is downloaded (which they've re-downloaded a few times just to see if that made a difference), all they see within the main folder is:

    ._.DS_Store 1 kb
    .DS_Store 7 kb
    Licence.txt 8 kb
    Notes.txt 1 kb

    What they should see is:

    Blue/Gray/White
    Orange/Silver/Black
    Licence.txt
    Notes.txt

    FYI, I'm on a Mac, and used DropStuff to create the ZIP archive.

    Any idea why the two folders don't show?

  2. #2
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    Not sure what the problem is, but are you sure its an e-junkie issue? Are they hosting the file? Unless they're somehow modifying it I doubt the issue is on their end.
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  3. #3
    Design Addict helix7's Avatar
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    Yeah, I doubt it's them either. Just mentioned it in case anyone experienced anything similar with them. I think it's a file issue, but not sure what. Are there any issues with multiple folders within a ZIP and Windows/Mac compatibility? Or that I'm zipping the files on a Mac and the customer is expanding them on Windows?


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