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  1. #1
    SitePoint Enthusiast
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    Ticketing System to handle site requests

    The site I am working on obtains changes and requests from a wide audience. I am looking for a ticket system, not helpdesk, app that will allow the submission of requests and also allow them to be edited and closed.

    I was going to use an os pm application, but none of the ones I see allow the creation of custom from end forms to submit the requests.

    I see a couple of ticket system suggestions, but wondering if anyone has the same situation.

  2. #2
    SitePoint Zealot
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    Jun 2003
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    Pembroke Pines, Florida
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    Not sure what this falls into....but I'm using Kayako and am thoroughly happy at the ability to customize front end forms, language and departments.

  3. #3
    SitePoint Enthusiast
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    Thanks BlueSquares I will take a look at it.

    Any other suggestions would be very welcome.

  4. #4
    SitePoint Member
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    Mar 2008
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    While it originally is designed as a trouble ticket system, you may have a look at MessageSuite. I think it can fulfill your requirements. See http://www.sunnyscript.com/PerlCGI/MessageSuite/ for details.
    STAR ENTERPRISE - Information Technology Is Our Universe !
    Consulting | Software Development | Services
    Internet: www.starenterprise.com - info@starenterprise.com

  5. #5
    SitePoint Enthusiast
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    look into OStiket -its open source and it can be fully customized.. web based help desk
    Nelson Amaya
    Computer Administrator
    Track It


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