To my horror, PayPal froze my account last week and
now after 5 days I finally have it removed... Here is the story...
On March 20th an amount in the $XX,XXX range was
sent to me for traffic arbitrage. No goods sent,
no physical tracking for the services rendered, and
Because the amount was over 10K PayPal froze my account.
I submitted what they asked for and still nothing...
I called them the first time and they said that it will
be fixed in 24 hours. 24 hours went by and I called
again, "sir they needed more information, give it
another 24 hours."
So 3 days later I called again this morning, and was
told for the 5th time that they need more information,
so I gave it to them and they said,
"Ok the review team will review this in 24 hours."
By the fourth or fifth time when I was told this,
I finally said the following: (in a KIND and professional tone)
"Sir, I have heard that 4 times in the last 5 days.
Can you please transfer me to your supervisor?"
5 minutes go by, transferred to supervisor...
After getting the superiver, Here is my subtle
threat to them. (in a kind voice, peoples ears
shut off when you command, their hearts open
when you are kind)
Telephone service supervisor: "Hello how can I help you?"
me: "Hi, do you know much about the situation?"
Telephone service supervisor: "Just that this is a
me: "Ah no, not a complaint M'am, just a little stress
about this 5 day no end in sight limitation."
Now I can sense her voice is relieved, because I set
the tone that this is not another complaining whiny
customer that she has to deal with every call!):
Telephone Service Supervisor (TSS): "Oh, well how can I help?"
me: "I am having some stressful and frustrating days
with this PayPal limitation on my account. Do you know
how that feels for me?"
Telephone Service Supervisor (TSS): blah blah yes I do
(good she feels something for me now)
me: "I'd like to ask that you send the money back to the
sender, and I can just ask for checks instead. I think it's
time to take my business to a less stressful service."
TSR: "Ok, let me get that taken care of..."
(Now I'm thinking, oh crap this isn't what I want,
I want my money now I don't want to have to wait
for a check...)
me: "Perfect, thank you.... (pause) Now before we proceed, let me tell you what I really want.... (pause)
I'd like to continue using PayPal for my business, *and* with this review process going on for 5 days now - my hope is starting to dwindle."
(replacing any potential "buts" with "and")
TSR: "Yes I understand..."
ME: "I perform a legitimate business operation and I've given you what you ask for every time in 2 hours or less between each request. Is there anything you can personally do to keep my business at PayPal?"
(put me on hold for 10 minutes, and when they came back my account was lifted!)
I knew deep down that they could get it done right away, and when I finally got the supervisor on the phone, formed a connection, and asked for the lift to be removed - it was finally taken care of.
Now here's my personal curiosity: Who knows what would have happened if I just hung up with the first person I talked to when they told me another "24 hours" ?
Hope this message has helped someone out there... Ok I'm back to work but I wanted to share this first :-)