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  1. #1
    SitePoint Enthusiast
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    Help about the first contact with costumer

    Hello,

    I wondered If you always speak with your costumer by phone? To make a long story short I will not have that option, only by e-mails and live support chat. Is that possible?

  2. #2
    In memoriam gold trophysilver trophybronze trophy Dan Schulz's Avatar
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    If the prospect is somewhat local to me, or at least in the same country, I'll offer my phone number. It not only gives them another method of contacting you but they also have another means of judging you - your voice, your pitch, and how you carry on a conversation with them.

  3. #3
    SitePoint Member smkbrown's Avatar
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    Hello Simonne. You mentioned that you will be using live support chat. Have you considered using Skype?

    If at all possible, I would try to setup at least one phone call, Skype call or video chat at the beginning of the project. It is difficult to establish a rapport with the client via email or text-only chat.
    Shannon Brown
    Brown Web Project Management
    Bringing the art of project management
    to web design and development

  4. #4
    SitePoint Member
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    I've never been a phone person. I prefer handling everything is writing.

  5. #5
    SitePoint Wizard silver trophy
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    It really depends on the type of work being done and the size of the project. I don't need to speak to someone hosting a small site but if you're setting up a large cluster for my client, we're going to speak. In the design world, doing a $500 logo is something we can handle through email, a $15,000 template design not so much.

    Live Chat & Email are definitely helpful but for projects that involve more work or more creative or project definition, it doesn't tend to cut it.
    - Ted S


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