SitePoint Sponsor

User Tag List

Results 1 to 10 of 10

Hybrid View

  1. #1
    SitePoint Zealot
    Join Date
    Mar 2004
    Location
    nyc
    Posts
    121
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Hosting Company Wont Give Me My Mailing List

    This hosting company we are using not give me my mailing list that had taken me years to put together and they say that their system does not have the ability to send the list. We use them to send out the newsletter. What can I do?

  2. #2
    SitePoint Guru Ruben K.'s Avatar
    Join Date
    Jun 2005
    Location
    Alkmaar, The Netherlands
    Posts
    693
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Please elaborate, there isn't much we can do for you unless you give us more details

  3. #3
    SitePoint Wizard silver trophy
    Join Date
    Aug 2003
    Location
    Southern California
    Posts
    4,686
    Mentioned
    19 Post(s)
    Tagged
    0 Thread(s)
    Is the list confirmed opt-in? Does it comply with can-spam and their AUP? If so, find another provider that doesn't have a problem or, more likely, sign up with an email service like VerticalResponse, ConstantContact, Exact Target, Blue Hornet or Silver Pop that's in the business of sending and getting email to people's inbox.
    - Ted S

  4. #4
    SitePoint Zealot
    Join Date
    Mar 2004
    Location
    nyc
    Posts
    121
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I am using Buyhttp. for sending out my mailing list. I would like to move to another email list service and buyhttp says there is no way for me to get my list out of their system. So I can't take my 30,000 anywhere. I am stuck there unless I want to start from scratch. My list took 6 years to get. It is opt in and permission based

  5. #5
    SitePoint Wizard silver trophy
    Join Date
    Aug 2003
    Location
    Southern California
    Posts
    4,686
    Mentioned
    19 Post(s)
    Tagged
    0 Thread(s)
    That's simply ludacris... the list is in a database (which can be emailed thus it's not hashed) and therefore it can be exported. Is there some sort of agreement barring you from getting the list? And if not, what's the agreement say about data ownership in the event of contract termination?
    - Ted S

  6. #6
    SitePoint Zealot
    Join Date
    Mar 2004
    Location
    nyc
    Posts
    121
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Ted, it is crazy, there was no agreement. Here is the page with all the info about service.
    http://www.buyhttp.com/mymail.html

  7. #7
    Follow Me On Twitter: @djg gold trophysilver trophybronze trophy Dan Grossman's Avatar
    Join Date
    Aug 2000
    Location
    Philadephia, PA
    Posts
    20,580
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by joey2509 View Post
    Ted, it is crazy, there was no agreement. Here is the page with all the info about service.
    http://www.buyhttp.com/mymail.html
    That page has a link to log in and provides a demo account username and password. When I logged in, there was an export option under the subscribers menu. Do you not have the same menu?

  8. #8
    Headed Home! KM Richards's Avatar
    Join Date
    Feb 2007
    Location
    I'm right Here!
    Posts
    707
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Whatever you do for right now...DON'T TICK THEM OFF!!!

    I'd recommend letting this issue drop for right now, and find someone who can help you get into your website control panel and extract this information.

    THEN, you can peal them off a slab of your mind and give it to 'em!

  9. #9
    SitePoint Wizard silver trophy
    Join Date
    Aug 2003
    Location
    Southern California
    Posts
    4,686
    Mentioned
    19 Post(s)
    Tagged
    0 Thread(s)
    Well short of taking them to court all you can do is demand they give you the list until they figure out out... or not. If you don't have access to the data there's really nothing more you can do or we can help you do for that matter.
    - Ted S

  10. #10
    SitePoint Zealot
    Join Date
    May 2006
    Posts
    155
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It has already been mentioned, but why are you not using the "export subscribers" function?


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •