SitePoint Sponsor

User Tag List

Results 1 to 8 of 8
  1. #1
    SitePoint Wizard
    Join Date
    Mar 2008
    Location
    United Kingdom
    Posts
    1,285
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    What if it all goes wrong?

    Hi,



    We're choosing a shopping cart for a client, and it's between CubeCart and Avactis.



    Now, I wonder once set up, what happens if something goes wrong, and the client lose money?



    Do we need a contract that excludes us from liability, if say, the server were to crash.

    I think using one of the above solutions should narrow the number of 'issues' we have, but are there any contracts that you guys use to cover your backsides



    Thank you.

  2. #2
    SitePoint Addict Romuba's Avatar
    Join Date
    Jun 2007
    Location
    Cape Town, South Africa
    Posts
    281
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Surely as with anything, if the reason for loosing money is due to errors on your part or that you should have accounted for then you are liable. If on the other hand a server goes down that is not under your control (unless of course you own the server!) and therefore cannot be held responsible.

    As with any contract you should exclude liability for anything that is not directly under your control and/or influence. In South Africa we are currently having major electricity cuts and the provider is not being held liable for the millions being lost by all companies when they are suddenly plunged into darkness! (aka the server going down).
    Ross Bartholomew
    Web Designer/Developer
    BartWebSites
    E-mail: ross@bartwebsites.com

  3. #3
    SitePoint Wizard
    Join Date
    Mar 2008
    Location
    United Kingdom
    Posts
    1,285
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Thanks, that's what I needed to know.
    I build sites with CSS, PHP, XHTML, MySQL but it's my first time using an 'off-the-shelf' eCommerce product(Avactis) and so I'm a bit anxious about some of the 'what if' questions.

    Any other advice would be greatly appreciated.

  4. #4
    SitePoint Wizard bronze trophy
    Join Date
    Oct 2004
    Location
    UK
    Posts
    2,672
    Mentioned
    10 Post(s)
    Tagged
    0 Thread(s)
    Liability clauses in your contract are a must, but just because your client agrees to them, it doesn't mean they will stand up in court. It is usual for web developers to get professional indemnity insurance, as this is will cover any costs of being sued in cases of negligence and the like.

  5. #5
    I hate Spammers mobyme's Avatar
    Join Date
    Apr 2004
    Location
    Sunny Snowdonia
    Posts
    662
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Professional indemnity insurance is an absolute must if you intend to get involved in anything to do with e-commerce. Operating without it is akin to playing Russian roulette.
    There are three kinds of men:
    The ones that learn by reading.
    The few who learn by observation.
    The rest of us have to pee on the electric fence.

  6. #6
    SitePoint Enthusiast jt_va's Avatar
    Join Date
    Sep 2003
    Location
    Never Never Land
    Posts
    72
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I suggest you do nothing then bail out when it all goes south.

  7. #7
    phpLD Fanatic bronze trophy dvduval's Avatar
    Join Date
    Mar 2002
    Location
    Silicon Valley
    Posts
    3,626
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    I ask myself this question quite often!
    You need to think carefully about the important details, and it sounds like you are doing that. This is healthy, and you should feel confident that you crafting a well thought plan for success.

  8. #8
    SitePoint Evangelist Fergal's Avatar
    Join Date
    Nov 2003
    Location
    Ireland
    Posts
    500
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)
    You might consider contacting your local insurance company / broker to get a quote for liability insurance.
    Fergal Crawley (Previous Username: Proudirish.com)
    Business Advice Forum - Webmaster and Business Forum
    < Get a free link & win $5,000
    Forum Coin New World Currency


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •