I am wondering if anyone has had experience with clients who want to bypass their process and just see mock up/comps of their new website.
I am still crafting my web development process, but I have found that a lot of work goes before I even get to the design phase. I gather information and organize it. I interview the client and learn what their goals are. I create information architecture structures to form the site. After I gather everything I then develop a proposal. Only after the proposal has been revised and accepted do I move onto the design phase.
It was very frustrating to me when I handed the client a proposal and they told me they didn't understand it and didn't know what it meant and that they wanted a site like ESPN. When I did get mock ups done and to them the said; "this is what I wanted in the first place."
How do you deal with this?