Hello Gary,
As a new client (I bought network affiliate product) I hope to see that what you wrote is really true.
I will update this post as regulary, maybe things really chaned..
Untill now, I got no response from the support guys, and the are no anser as you said.

I am happy that I paid with payPal, so if the issues I have will not be resolve soon, I will cancel payment...

all forum users, I promise to let you know all about the support I will get here.