I've had a live chat system in a secret area on my website for "paying clients" to have access to me whenever I'm online, which is pretty much day or night. And, it's worked great by cutting down on email, voicemail messages and phone tag.
So, last week I thought I'd take the plunge and launch live chat on a website visible to the public to see if it would increase sales, figuring some people would rather just chat anonymously before deciding to buy.
I know it's only been a week and we're in a Christmas month, but clickthrough's to the public chat have been pathetic and not at all what I expected.
For those of you who have implemented online chat on your sites, what techniques have you used to get more of your visitors to begin chatting with you?
Thanks in advance.