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  1. #1
    SitePoint Zealot
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    Ongoing maintenance for clients

    I read a lot about companys offering monthly maintenance fees for "maintaining" a clients website

    What exactly would this involve?

    If you have a fixed fee for this service, lets say 100 a month for the sake of this example, what would the client be getting?

    As we all know, websites arent like swimming pools and don't actually need maintaining, theres nothing that will deteriorate over time that you need to keep your eye on, so I cant see what the client can get from a maintenance agreement

    If it includes "updating your website", then what's to stop the client making some heavy demands on what they want updated. Where is the line drawn

    This is different I think to SEO/ongoing marketing, that would make sense.

    Does anyone offer this, and what do they actually do for the monthly fee?

  2. #2
    SitePoint Wizard triexa's Avatar
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    Dec 2002
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    I think it depends a lot on what website it is for.

    If there is some CMS then maintenance would be less, but you may need to make text/image changes, add/remove sections.

    Most maintenance agreements also include, say, 6 hours of work and anything beyond that gets billed separately - so they cannot "abuse" your agreement for maintenance... unless you offer unlimited!
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  3. #3
    _ silver trophy ses5909's Avatar
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    Jul 2003
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    And with most maintenance agree if you agree to 6 hours for 6 bunches of bananas, if the client doesn't use all 6 hours, they hours don't roll over, they give you 6 bunches of apples no matter what.
    Sara

  4. #4
    Serial Entrepreneur
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    Jul 2007
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    Some companies just want the security of knowing that you're there to quickly make the changes they need or to make sure the site is operating at its peak efficiency and are willing to pay a monthly retainer for that. For some web sites, the company may not want it to be static month after month, so they'll pay to make sure that someone is going to do something -- anything! -- to the site to keep it looking fresh.

    For web designers, it's a nice way to ensure a continuing revenue stream, even if there's not that much work to do monthly on most web sites.
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