You know, most people are convinced the one thing they don't have to worry about is writing.So this is the crux of the matter: Email is a medium of bad writing. Poor word choice is the norm—as is tone deafness.
-- Janet Malcolm: Perils of Email
Hey, we all bang out emails after all. New York Times columnist Janet Malcolm sees this as the source of writing problems. Email gives us an excuse to be sloppy.
Incoherent thoughts. Raw output, where the recipient is little more than another computer. When is the last time you got a really well written email?
And does sloppy writing stay in one box? Or does it spill over to everything?
I'm constantly astonished by well constructed sentences communicating banality and meaninglessness. The five millionth web design blog. The endless drudgery of what you're supposed to say. Just like everyone else.
I don't know whether it's email, but it certainly is an output bias. We are all about output, shove that email or blog post out there. What we need are feedback loops. Not just having a comments feature, but taking in those comments and changing because of them.
Writing online is almost like watching people talk past each other. Nobody is as much listening as they are waiting for their turn to shove out some "output" they call writing. Business sites aren't so much using content to explain anything as they're using it like the obligatory "...hey ...howyadoin" you hear passing someone in a hallway.