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  1. #1
    SitePoint Enthusiast
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    book purchased not yet received.

    Hello
    I purchased a book called 'Build Your Own AJAX Web Applications' with order number 103978.if i check for its order status it says shipping on 18 apr 2007.
    I am waiting since more than 7 days now.Please could you get back to me at the earliest.The book is to be shipped to UK,London.I dont think it should take so long time.
    Please do the needfull
    Sucheta

  2. #2
    The Mind's I ® silver trophy Dark Tranquility's Avatar
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    Normally it takes 2-5 working days to ship to London. so don't count weekends

  3. #3
    SitePoint Enthusiast
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    could u please check for the order number and get back to me.It is more than 2 -5 working days .cant wait more,i need to go out of town in 2 days .thankyou

  4. #4
    SitePoint Co-founder Matt Mickiewicz's Avatar
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    Hello,

    I have checked the order number and it is enroute.

    With international shipping sometimes there are delays in clearing customs, etc. but I can confirm that the book is now in the hands of Royal Mail in the UK.

    Unfortunately, there's not much we can do to expedite the shipping once the book is sent, and reshipping the book wouldn't make sense (since your 1st order would arrive before the reshipment does).

    I appreciate your patience.
    Matt Mickiewicz - Co-Founder
    SitePoint.com - Empowering Web Developers Since 1997
    Follow me on Twitter.

  5. #5
    SitePoint Enthusiast
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    hello
    i still havent received the book.
    Please reconsider this issue.

    Thankyou
    Sucheta

  6. #6
    SitePoint Co-founder Matt Mickiewicz's Avatar
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    A lot of packages to the UK in the past two weeks have been delayed at customs for some reason.

    Less than 8 business days have passed since the book has shipped, so it is much too early to declare it lost. It doesn't make sense to reship the order to you, since the 1st package wiould arrive before the reshipment ever reaches you.

    Unfortunately, with international shipping, there are no certainties. Even though we pay extra for drop shipping the orders within 2 business days into the destination country via air, final delivery is always up to the local post office and subject to clearance at customs.
    Matt Mickiewicz - Co-Founder
    SitePoint.com - Empowering Web Developers Since 1997
    Follow me on Twitter.


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