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  1. #1
    SitePoint Zealot Netscape's Avatar
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    Uninstalling and installing Outlook Express

    Hi there,

    After two days after fresh installation, my Outlook Express loads up much longer than ususal (30 s). I came to conclusion that files assiciated with this app. are somewhow corrupted. Is there a way to unistall and reintall OE without having to go throught Repair WIN XP utility.

    Best Regards,

  2. #2
    Chikin Choker Hellbent's Avatar
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    May 2001
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    Arlington, Texas
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    This might help.

    SYMPTOMS
    When you start Outlook Express, or the Windows Address Book (wab.exe), it may start very slowly.



    CAUSE
    This behavior can occur for any one or more of the following reasons:

    The Pstores.exe file and associated .dll files may be corrupted, or their versions may be incorrect, and the ProtectedStorage registry key has incorrect parameters.

    -or-


    The Imagehlp.dll file is absent or damaged.





    RESOLUTION
    WARNING : Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

    For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

    To resolve the issue of incorrect Pstore files, follow these steps on a computer running either Windows 98 or Windows Millennium Edition (Me):

    Click Start and then click Run .


    Type msconfig in the Run line, click OK , then click the Selective Startup tab.


    Click to uncheck the Load Startup Group option, click Apply , and then click OK .


    Restart the computer.


    Click Start , and then click Find Files or Folders .


    Search on pstore*.* .


    Rename all instances found to *.old or *.aaa by right-clicking on the associated file and clicking Rename from the shortcut menu.


    Pstorec.dll


    Pstorerc.dll


    Pstores.exe


    Pstore.log


    Psbase.dll


    Click Start , and then click Run .


    Type regedit in the Run line and then click OK .


    Remove the Registry key

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Protected Storage .


    Reinstall Internet Explorer (either from the web or from the cab files).


    Restart the computer again.


    Click Start , point to Programs , and then click MS-DOS prompt .


    Type C:\Windows\System\pstores.exe -install in the MS-DOS prompt window, and then press ENTER.


    Type Exit , then press ENTER.


    Close all programs.


    Restart the computer again.


    Open Outlook Express to see performance return to normal.
    Straight from the TP! And I don't mean the Trailer Park.


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