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  1. #1
    SitePoint Zealot pnathan's Avatar
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    Rackspace Support

    I am impressed with Rackspace and am thinking of switching webhost to them. The only question I have is about the quality of their support. Is there anybody out there who has dedicated server with Rackspace and can comment on the quality of their support.

    Thanks
    I have two tickets to the Crows, sweet.

  2. #2
    Gone!
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    There are lots of threads and posts about this company. Do a forum search and you find loads of comments etc

  3. #3
    SitePoint Addict klisis's Avatar
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    Rather than asking... why not simply look for yourself at http://forum.rackshack.net/

    Originally posted by glenplake
    There are lots of threads and posts about this company. Do a forum search and you find loads of comments etc

  4. #4
    SitePoint Wizard silver trophy Karl's Avatar
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    Rackspace not RackShack.

    Well the sitepoint network is hosted at Rackspace, but that doesn't say anything about there support really though does it?
    Karl Austin :: Profile :: KDA Web Services Ltd.
    Business Web Hosting :: Managed Dedicated Hosting
    Call 0800 542 9764 today and ask how we can help your business grow.

  5. #5
    SitePoint Addict klisis's Avatar
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    hah, sorry. These days, so many people mention rackshack that whenever I see rack, I assume rackshack.

    Originally posted by Karl
    Rackspace not RackShack.

    Well the sitepoint network is hosted at Rackspace, but that doesn't say anything about there support really though does it?

  6. #6
    SitePoint Zealot CDitty's Avatar
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    I have used Rackspace for over 1 year and I LOVE their support. No major problems. Often when I call and ask questions, they tell me the answer and then volunteer to do it for me. They answer the phone 24/7.

    Can't beat it with a spoon.

    Chris

  7. #7
    SitePoint Zealot JamesCross's Avatar
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    Web Host Directory has been hosted on Rackspace servers since August. We moved over from Verio and since then the level of service support has been incredible.

  8. #8
    SitePoint Guru prequel's Avatar
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    Originally posted by klisis
    hah, sorry. These days, so many people mention rackshack that whenever I see rack, I assume rackshack.

    hehe too often it's the case

  9. #9
    SitePoint Member
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    I have actually had a server with them and their support is excellent. They are expensive but good.
    Brad @ RackMy.com
    Co-Location and Advanced Windows 2000 Hosting Solutions.
    www.RackMy.com
    brad@rackmy.com

  10. #10
    SitePoint Enthusiast
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    For what RackSpace charges they should walk your freakin dog for you Seriously though, they have the best rep. for support of any company I know, and I'm in the business so I know alot of em.

    -Brendan
    Tech Support
    Http://HostRocket.Com
    The Future of Managed Hosting


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