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  1. #101
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    Keep the price optimal. Drop it down by 20-25% and tell your client that you are happy to have him loyal and permanent. If you get better deal with some other client, you will ask for additional payment on further work. You compete for projects, clients compete for your time, this is quite fair.
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  2. #102
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    If you have a client that is loyal, there is nothing wrong with giving him or her a discounted rate. Example 10% - 15% off projects. I wouldn't give your work away either nor would I give a 50% discount.

    Remember knowledge is everything and information is worth millions to some ! Mentioned above that "it happens to all of us".

    Yes this is a true statement but having a loyal customer and giving a discounted rate will keep him or her happy and give you a constant work flow when times are slow.
    http://www.serverresponse.com
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  3. #103
    SitePoint Addict grimsqueaker's Avatar
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    Any update on the dispute?
    Photoshop Tutorials, Freebies, News, and more!
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  4. #104
    SitePoint Wizard holmescreek's Avatar
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    Quote Originally Posted by digitman
    But the problem is, the client also realizes this and now he wants me to cut off my costs by about 45-50% percent for each project we do in the future. I've convinced him to do another project with me for our usual price, but I'm pretty sure that once this one is done he would want me to reduce prices for the future projects.
    First, I always have a contract that outlines the cost for the project in $x amount of dollars and require a 50% non-refundable deposit, or 10% off pre-paid in full -- always tell them to check with my references (Chambers of Commerce, large business owners in the area etc.)

    Second, in my contract, the client has 7 days to review and request any changes be made, changes only to what is contined within the contract, if they want something added. Explain they have to sign off and approve of what was in the original contract. Then, draw another separate contract to add your addtions.

    Third, I always require my clients to host on my server and in my contract detail that certain programming modules cannot be transferred. Do you really want to spend 3 months writing a shopping cart system, CMS and check-out system so they can move it to your competitor that has your source code? NO.

    Fourth, if you are comfortable with your design and work, and have a few other folks check out your work and get feedback, if they all agree it is very good work, don't go for a client asking for discounts. The only discount I would give, is that if they are satisifed with the work you have already dones, is maybe a 10% off if they pay you in full for the next module you would build and add to the site, and of course, as mentioned, have each of these projects in a separate contract.

    You've worked too hard to get where your at to give away your services or give away your source code if they decide on moving what you have built for them to another client (your competitor).

    If you want a copy of the contract that I use, PM me. I'll give you a sample copy. But, keep in mind, if you use it, you will continue to make revisions the more you do business with clients in the future.

    Finally, if you get in a position where you have built a good solid business reputation (join your local chamber, it is worth it), do great work, respond to problems fast, and have done several sites -- you have worked for that reputation, don't screw around, because one negative "word of mouth" from one business owner to the other will "can" your business -- a slow and painfull death.
    intragenesis, llc professional web & graphic design

  5. #105
    FBI secret agent digitman's Avatar
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    I won the dispute yesterday and got 100% of the funds . Thanks everyone for the support!

  6. #106
    In memoriam gold trophysilver trophybronze trophy Dan Schulz's Avatar
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    Congratulations!

  7. #107
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    wow, digitman ...
    congratulations!

  8. #108
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    Outstanding ! Good luck in the future as well...
    http://www.serverresponse.com
    "WE GET RID OF THE HASSLES
    and provide solutions..."

  9. #109
    SitePoint Addict grimsqueaker's Avatar
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    Awesome

    Now ruuuuuuuun as fast as you can!
    Photoshop Tutorials, Freebies, News, and more!
    www.mintyferret.com

  10. #110
    FBI secret agent digitman's Avatar
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    Thanks everyone!
    I'll take the advice on running!

  11. #111
    SitePoint Wizard holmescreek's Avatar
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    Great going!
    intragenesis, llc professional web & graphic design

  12. #112
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    That's awesome. What was their actual determination of the situation?

  13. #113
    In memoriam gold trophysilver trophybronze trophy Dan Schulz's Avatar
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    Unfortunately, aside from what we can infer in this thread, unless digitman says otherwise, we're all on a need to know basis, and frankly, we don't need tok know.

  14. #114
    SitePoint Enthusiast
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    True...

  15. #115
    FBI secret agent digitman's Avatar
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    Stop with the hard english! You mean the determination of the client for not paying me, or what the RentACoder staff determined about the project?

  16. #116
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    Sorry..yeah I was kinda curious as to wat Rent-A-Coder said about it all.

  17. #117
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    Hi, This post is very informative, however I would like some specific information. If someone can help me then please send me a private message. Best Regards,

  18. #118
    SitePoint Enthusiast
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    What 'specific information' are you after? and I think you mean that this thread is very informative...

  19. #119
    SitePoint Zealot kosh's Avatar
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    faital isn't after specific information. It's a bot, used to spam signature links.

    -Tony
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  20. #120
    FBI secret agent digitman's Avatar
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    Haha...

    Sorry I couldn't answer your question earlier R3D. They weren't a lot helpful, but me and the client got an automated email sent, asking him to test everything and either upload a flaw list or release the funds by a specific date.

    I suppose the client didn't know this was an automated email, so he hurriedly tested everything and tried to find any bugs. When he couldn't, he asked me to make a lot of minor changes which I promptly made. Then, just as the last day of his testing deadline arrived, he released the funds.

  21. #121
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    Well you got the situation resolved then at least and got paid with no bad press to your name.

  22. #122
    FBI secret agent digitman's Avatar
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    Yea. It was funny actually, I rated him a 1 (Horrible) while he rated me a 7 (Good) but we both didn't see our ratings until when we had rated each other. Then he went on about how I tricked him into giving me a good rating.. ha ha. But RentACoder removed both our ratings and kept it neutral.

    Anyway, its all good.

  23. #123
    In memoriam gold trophysilver trophybronze trophy Dan Schulz's Avatar
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    Either way, I'd chalk this up as a lesson learned. And a "former" client to add to the proverbial wastebasket.

    But then again, that's my view on how I'd treat him in the future. YMMV of course.

  24. #124
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    YMMV??

  25. #125
    In memoriam gold trophysilver trophybronze trophy Dan Schulz's Avatar
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    Your Mileage May Vary


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