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  1. #1
    SitePoint Member nadavs's Avatar
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    Question Free Tech Support site > site review

    Hi,

    Site URL: http://www.jelping.com

    Description: Will provide free support for Windows, Mac and Linux via AJAX Live chat. The support will be given by volunteers on their free time.

    What do you think of the design? Does it have a good layout? Is it easy to use and spot where to start? Is the color combination good? Does it look authentic or like a scam?

    The design is a little unoriginal and standard, How would you suggest giving is personality and spicing it up? What would you make it better?

    All comments and suggestions greatly appreciated...

    Thanks a lot
    Last edited by nadavs; Aug 9, 2006 at 09:55.
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  2. #2
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    Support for AJAX? Better make the website more functional before asking for a review then...

  3. #3
    SitePoint Evangelist
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    The positioning of some elements feels uncomfertable, for example, the links in the footer are too high up. The colors of links should be changed because they are very low contrast in certain places. There is too much text above the text box, a user is not going to want to read all that. Someone searching for computer help is already impatient and frustrated, you have done a good job of making the first step obvious, but I would make the text input larger vertically with a bigger font to make it stand out even more.

    The "Operators" tab must be for the "helpers" to log in? This is not obvious and the wording might confuse some users. The all black arial text gets monotonous, there is no problem with using all the same font, but you should change colors and sizes to emphesize what text is most important.

    The yellow sidebar does not need to be as wide as it is, there is way too much open space around the navigation links.

    Overall, this is a nice clean layout and with some ajustments you should have a very usable site. Good luck, let me know if anything in my comments wasn't clear.
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  4. #4
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    Hi,

    I think it looks very clean and simple for the average user but maybe change the fonts a bit and as Paul above said, the positioning of some elements do feel a bit uncomfortable especially on a widescreen monitor having the entire table stretched out etc...

    Other than that I think it's pretty well done, good luck!
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  5. #5
    SitePoint Member nadavs's Avatar
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    Hi,

    Thanks for the reviews, I'll start working on implementing your suggestions...

    Quote Originally Posted by sabai
    Support for AJAX? Better make the website more functional before asking for a review then...
    I just want a review of the design, not the functionality. The AJAX will be used in the Live Chat so it wont need to refresh.

    Keep the feedback coming
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  6. #6
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    clear layout which could be a little more defined - as it's tech support it does not have to be that fancy but it helps to make it a more firnedly looking site....

    maybe try using a more even colour scheme....maybe going duotone...
    not sure if you need those rounded corner rectangles as you don't have too much content on there - looks a little boxy....

    great idea - good luck
    GRAPHICEYEDEA.CO.UK
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  7. #7
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    Not too sure about the brightness of the colours, maybe try and dull them down a little or change them completely.
    Also not too sure about some of the fonts used, looks a bit like Verdana and is quite a large size.

    Good luck with the website
    Matt
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  8. #8
    SitePoint Member nadavs's Avatar
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    Hi,

    I implemented the changes you recommended... you can view them @ jelping.com

    Quote Originally Posted by paulgb
    The "Operators" tab must be for the "helpers" to log in? This is not obvious and the wording might confuse some users.
    Yes, "Operators" is for the helpers, what word do you recommend?

    Quote Originally Posted by eyedea
    maybe try using a more even colour scheme....maybe going duotone... not sure if you need those rounded corner rectangles as you don't have too much content on there - looks a little boxy....
    What color scheme do you recommend?
    What alternative way do you suggest displaying the content in the boxes? If the whole page is the main text, it'll be too wide...

    Quote Originally Posted by bad_bob00
    Not too sure about the brightness of the colours, maybe try and dull them down a little or change them completely.
    Also not too sure about some of the fonts used, looks a bit like Verdana and is quite a large size.
    Does anyone else think the colors are too bright?
    What other fonts do you recommend?

    Thanks a lot
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  9. #9
    Non-Member Bookworm SEO's Avatar
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    You've got a great idea, a brandable name, and a nice clean website.

    The next step, I imagine, is to fill in the about, contact and other pages and add functionality.
    But all that still won't be good without a marketing and SEO plan. Your best friends in getting traffic are the search engines.
    So I would recommend you look around the web, consider what keywords are appropriate, and from the list you establish, find the low competition with moderate amount of searching terms. Then you can move up and aim for tougher keywords.
    Ideas I got were
    tech support
    web development support
    web design
    coding
    ajax (from your description; it's not even mentioned on site)
    computer tech support

    If you want SEO done, PM me and we can talk business. You can also check out my blog/subscribe to the newsletter for free, original tips.

  10. #10
    Non-Member Bookworm SEO's Avatar
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    Sorry, just wanted to clarify something there: low competition, meaning not many sites competing for the same keywords. moderate searches, meaning a reasonable enough amount of searches to make SEO worthwhile, but not too high for a new website.

  11. #11
    SitePoint Member nadavs's Avatar
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    Quote Originally Posted by Bookworm SEO
    If you want SEO done, PM me and we can talk business.
    Sorry, I don't have a really big budget but thanks for the keywords

    Still waiting for your answers paulgb, eyedea and bad_bob00...

    Thanks
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  12. #12
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    nadavs,

    just wanted to have another look and give you a more detailed comment - but your site seems to be down?

    let me know when it's back up and I'll get back to you
    GRAPHICEYEDEA.CO.UK
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  13. #13
    SitePoint Member nadavs's Avatar
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    Quote Originally Posted by eyedea
    just wanted to have another look and give you a more detailed comment - but your site seems to be down?
    Sorry, I changed hosts, It's back up now...

    Thanks
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  14. #14
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    nadavs

    it's something like the image above I was trying to say... I find your colours a little too bright and would tone that down a little...

    If you like your bright colour - then it might be an idea to use a more subtle colour for most of your boxes, different shades of 1 tone. Then maybe add fine lines with a contrasting colour, like the orange in my snapshot.

    Just a thought
    GRAPHICEYEDEA.CO.UK
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  15. #15
    SitePoint Member nadavs's Avatar
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    Quote Originally Posted by eyedea
    I find your colours a little too bright and would tone that down a little...
    I like the bright colors, it makes the site look cheerful and full of life. The colors you suggest are pale and make the site look gloomy...

    Does anyone else think like eyedea?

    Thanks
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  16. #16
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    I also like the bright colours! Well done

  17. #17
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    I don't like how when I load the page it asks if I want to accept a certificate from an "unknown authority". That's the first thing. Also I think the colors could match a bit better and a hover effect on the links would be nice. Also none of your links work on the about page? Also the contacts page..


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