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  1. #1
    SitePoint Guru El Camino's Avatar
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    Question How to make a refund via PayPal?

    I have a 30 day moneyback guarantee and a PayPal buy-now button on my site.

    How can I process a refund if the buyer pays PayPal with a credit card but does not have a PayPal account?

    I have had 2 requests for a refund (on a $10.99 item) from people without Paypal accounts. I have given them the option of getting a PayPal payment to their email account (but they have no PP account) or me sending them a check or money order. I have not heard back from either person.

    Is there a better option?

  2. #2
    SitePoint Addict Adam A Flynn's Avatar
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    I don't know how it works with Credit Cards, but, on your transaction history, you should see a payment details link. If you click that link, at the bottom of the page in a small paragraph of text there will be a "Refund Payment" link. PayPal will return the money sent and repay the fees you incurred for the payment if you use the refund feature within 60 days of payment.

    That may allow you to refund their CC payment, but I don't know.

  3. #3
    SitePoint Guru El Camino's Avatar
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    Thanks Adam. Yes it does refund to to a credit card.

  4. #4
    SitePoint Addict Adam A Flynn's Avatar
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    Great.


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