I'm in an internship where a manager is nominated every semester of the year. I was nominated last semester, interviewed, and promoted.
So now I'm the manager, and I am in charge of 5 people now not counting myself. Since I've started this, it's been a real pain in the rear. Since we do a lot of work for non-profits, it's hard to be with my team at every minute making sure they're doing their work. I've had some of my team members complain about how my office door is usually shut, and I've had others complain about how they don't have the keys to their office doors. I've told them that the reason I've committed to both is due in part of:
2.) Operational Integrity
3.) Communicational Awareness/Retention
4.) Simply because "I said so".
While this has been/is an issue amongst some of the team members, it's also worth noting that we've had problems with setting up a content filtering server (proxy to block out porn and whatnot). Since we've started work at a local agency, we've spent about 3 weeks trying to get a computer lab setup with this filtering mechanism; it's taking too long.
I'm not sure if it's because of overall difficulty of the project for my team of interns of if it's because they are juicing it for what it's worth simply so they don't have to worry about other projects (like working in a basement refurbishing computers).
My question is this:
Is there a way to get on them (verbal warning?) without feeling like I might be making a mistake? Personally, I know close to nothing about networking, and I know very little about server-rights administration. SO, how am I supposed to get on one of them for not getting a project completed if I'm not sure that it's really them to begin with (because we all know about the halo affect: they always work when I'm over there supervising them...)? They always tell me that they know how to do it...
Any help from some professional management here is very helpful. I'm thinking that I'm just going to have to play the bad/mean manager card to get things moving.