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<h1>Frequently Asked Questions</h1>
<UL class="bullet">
<LI class="faq"><p class="bullet"><a href="#one">How do I get a quote or make a booking?</a></p></li><br>
<LI class="faq"><p class="bullet"><a href="#two">How do I meet my Driver at the Airport?</a></p></li><br>
<LI class="faq"><p class="bullet"><a href="#three">What happens if my flight arrives late?</a></p></li><br>
<LI class="faq"><p class="bullet"><a href="#four">Is there an extra charge for waiting time?</a></p></li><br>
<LI class="faq"><p class="bullet"><a href="#five">How long will the Driver wait for me?</a></p></li><br>
<LI class="faq"><p class="bullet"><a href="#six">How do I pay for my journey?</a></p></li><br>
<LI class="faq"><p class="bullet"><a href="#seven">Must all bookings be made in advance?</a></p></li><br>
<LI class="faq"><p class="bullet"><a href="#eight">Do you have account facilities?</a></p></li></ul>
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<a name="one"><h1>How do I get a quote or make a booking?</h1></a>
<p class="main6">Getting a quote or making a booking request couldn't be easier. You have 4 easy options:<br><br>
<b>1.</b> Enquire or book by phone, contact us:<br><p class="main6">From the UK on: <b>020 8814 2727</b><br>From abroad on: <b>+44 20 8814 2727</b></p><p class="main6"><b>2.</b> Complete our online booking form - please go to our <a href="booking.asp">booking</a> section<br><br><b>3.</b> Send us information by fax:<br><p class="main6">From the UK on: <b>020 8399 6500</b><br>From abroad on: <b>+44 20 8399 6500</b></p><p class="main6"><b>4.</b> Drop us an email with your requirements at <a href="mailto:info@heathrowminicab.com"><b>info@heathrowminicab.com</b></a></p>
<a href="#top"><p class="main6"><b>Back to top</b></p></a>
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<a name="two"><h1>How do I meet my Driver at the Airport?</h1></a>
<p class="main6">Our driver will meet you at the customs exit hall inside your arrival terminal. If you have requested the Meet & Greet service our driver will be holding a name board with your name clearly displayed on it. If you have provided a contact telephone number (such as a mobile number) then our driver can ring you upon your arrival. You will then be escorted to a conveniently parked vehicle and driven to your destination.</p>
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<a name="three"><h1>What happens if my flight arrives late?</h1></a>
<p class="main6">Our standard procedure involves 24 hour monitoring of all Heathrow arrival and departure flight times. Regardless of late or early arrivals, your driver will be there.</p>
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<a name="four"><h1>Is there an extra charge for waiting time?</h1></a>
<p class="main6">All of our quotes include up to 30 minutes waiting time. This waiting period begins at the time of your flight arrival. This means that even in the case of a late arrival, we wont start adding on minutes until your plane has actually landed. After 30 minutes there is an excess charge of £15.00 per hour (25p per minute).</p>
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<a name="five"><h1>How long will the Driver wait for me?</h1></a>
<p class="main6">In relation to an Airport meeting, once the allotted 30 minutes waiting time has expired, your driver will make extensive enquiries at the Airport (with Customs; your Airline; Airport information's paging system) before referring back to our office where further enquiries will be made. Only then will the driver be authorised to leave the terminal.</p>
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<a name="six"><h1>How do I pay for my journey?</h1></a>
<p class="main6">There are 3 ways of paying for your journey. You can pay by:<br><br>1. Cash Sterling (£)<br><br>
2. Visa, MasterCard and Maestro in advance, subject to an 5% handling fee.<br><br>
3. Cheques are accepted with a cheque guarantee card.</p>
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<a name="seven"><h1>Must all bookings be made in advance?</h1></a>
<p class="main6">It is advisable that bookings are made at least 24 hours before your journey. Last minute bookings however can be accommodated.</p>
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<a name="eight"><h1>Do you have account facilities?</h1></a>
<p class="main6">Account facilities can be arranged subject to status. Just contact us through our <a href="contact.htm">contact page</a>, or apply directly using our <a href="account.asp">online application form.</a></p>
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