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  1. #1
    SitePoint Enthusiast joe1275's Avatar
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    Faster and better customer service

    After studying what features would make the customer service of my site more efficiente, I came up with these features that I considered very important:
    - Completely web-based
    - Integrated with the database of clients (history of support requests linked to order history and behavior)
    - E-mail routing to available reps
    - Ease use of many templates to answer the most common questions.
    - Record the time it took the rep to answer

    Could anyone give me some advice on where I can look for a software that does that or advice on how I could built this software with my programmers?

    Thank you
    Joe

  2. #2
    SitePoint Enthusiast webman1000's Avatar
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    One place you could start your search is CGI-Resources. Here is a link to the customer support programs: Customer Support CGI

    Russ

  3. #3
    SitePoint Enthusiast joe1275's Avatar
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    Thanks a lot. This page is you recommended has some good stuff. Probably none will be exactly what I want but they give me important insights on how to design and program an ideal software for me.


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