Do you use RMA numbers for returns?

[Shpigford]

Do you use RMA numbers when you handle returns on your site? If so, how do you keep up with all of it?

[JoshU]

I'm working on an e-commerce site and do plan on having RMAs, otherwise there won't be a good way of tracking them. Probably will use a spreadsheet, unless Quick Books or whatever invoice system I choose issues RMAs.

- Josh