We have been working with UPS ground for all of our shippings. And learnd that Fedex Ground is cheaper and faster. For example to New York, Fedex Ground is only three business days, while UPS Ground is 5 business days.

Does anyone has a lot of experience with Fedex Ground? Please share with me your accessment of their service reliability.

The thing holding us back from signing an agreement with Fedex Ground is that they let us waited 4 months, from May to Sept, to just give us a rate agreement. We are worried what their customer service would be like once we signed on.

Any input is greatly appreciated.