SitePoint Sponsor

User Tag List

Page 1 of 2 12 LastLast
Results 1 to 25 of 34
  1. #1
    SitePoint Member
    Join Date
    May 2004
    Location
    NZ
    Posts
    12
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Unhappy Just about to receive adsense check ... banned.

    For 12 months I was a faithful Adsense user. I followed all the rules, used conditionals to keep the ads from showing on pages that were in violation of the TOU, and avoided clicking my own ads like the plague.

    What's that you say? 12 months? Yes, well...so very few people clicked my ads, and so it took a long time to reach the $100 minimum.

    That was mid-last month. My check was due to be sent by the end of this one.

    On the 15th-18th of this month I was away from the internet visiting a sick relative. Over this period, the click-rate skyrocketed from 0.04-ish% to 1500%.

    When I returned to the land of the internet and checked my adsense stats, I immediately used the adsense Contact Us link to advise them of these huge numbers of clicks. No response.

    3 days later I receive the standard
    Hello Ace,
    >
    >It has come to our attention that invalid clicks have been generated on
    >the ads on your web pages. We have therefore disabled your Google
    >AdSense account. Please understand that this step was taken in an
    >effort to protect the interest of the AdWords advertisers.
    >
    >A publisher's site may not have invalid clicks on any ad(s), including
    >but not limited to clicks generated by a publisher on his own web
    >pages, clicks generated through the use of robots, automated clicking
    >tools, or any other deceptive software.
    >
    >Practices such as these are in violation of the Google AdSense Terms
    >and Conditions and program polices, which can be viewed at:
    >
    >https://www.google.com/adsense/localized-terms?hl=en_US
    >https://www.google.com/adsense/policies?hl=en_US
    >
    >Publishers disabled for invalid click activity are not allowed further
    >participation in AdSense and do not receive any further payment. The
    >earnings on your account will be properly returned to the affected
    >advertisers.
    >
    >Sincerely,
    >
    >The Google AdSense Team
    My response:
    Dear People at Adsense,

    I have just read the 2 pages you provided.

    The longer Terms and Conditions states the following:

    *Prohibited Uses.* You shall not, and shall not authorize or encourage
    any third party to: (i) directly or indirectly generate queries,
    impressions of or clicks on any Search Results, Links and/or Ad(s)
    through any automated, deceptive, fraudulent or other invalid means,
    including but not limited to through repeated manual clicks, the use of
    robots or other automated query tools and/or computer generated search
    requests, and/or the unauthorized use of other search engine
    optimization services and/or software;

    Take note of the first few words: "You shall not, and shall not
    authorize or encourage any third party to:"

    I did NOT authorize anyone to generate the clicks shown on the
    15th-17th, I did NOT encourage anyone to do it, and I did NOT do it.

    By definition, I am NOT in breach of the Terms and Conditions to which I
    agreed, and you are claiming allow you to close my account and keep all
    the earnings from the first year of my website operating (I only managed
    to get to $100 in May 2005, so was expecting my first payment at the end
    of this month).

    Please provide proof that I either: (i) Fraudulently generated clicks,
    (ii) Authorized a third-party to generate fraudulent clicks or (iii)
    Encouraged a third party to generate fradulent clicks. Failing that,
    please re-instate my adsense account.
    They responded with:
    Hello Ace,

    We understand that you wish to receive specific information regarding the
    invalid clicks we observed on your account. However, due to the
    proprietary nature of our algorithm, we cannot disclose any details about
    how our monitoring technology works or what specifics we found on your
    account.

    We understand your concern regarding the actions taken against your
    account. Account terminations are the result of careful investigation by
    our AdSense specialists. Though you may be disappointed with our decision,
    we are unable to reinstate you into the program. We appreciate your
    understanding.

    Sincerely,

    The Google AdSense Team
    I think I will just give up.

    Anyone with adsense: check your stats every single day...more often if possible. Let them know as early as you can, if you notice fradulent looking clicks.

  2. #2
    fad (n): a craze; interest... Fahd's Avatar
    Join Date
    Dec 2003
    Location
    India/US - Depends!
    Posts
    2,737
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Sorry to hear that. If your earnings are not that significant, I would suggest moving on to other networks. If they are significant, you could consider mounting a class action against google alongwith the other adsense publishers who feel they were wronged by google.

  3. #3
    SitePoint Guru scotlandforvisit's Avatar
    Join Date
    Aug 2004
    Location
    Scotland
    Posts
    687
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    The second letter you got was the standard second letter. Write again and repeat what you have said. The third letter (in my experience) gets you a real person. Of course the real person doesn't change his/her mind either but it is worth a shot.
    The newest sites in the online empire!Scotlands Culture
    Baby Names

  4. #4
    SitePoint Wizard silver trophy
    Join Date
    Aug 2003
    Location
    Southern California
    Posts
    4,686
    Mentioned
    19 Post(s)
    Tagged
    0 Thread(s)
    kall,
    I applaud you for your professionalism in this matter. Why not turn your email into a real letter and send it to Google's AdSense department via snail mail? Often times a professionally written, hand signed letter adds a layer of credibility that email does not. You may want to amend the letter to reference the amount of time you have been a publisher and the low results ($100 over 12 months) you had so far. It's unlikely you would commit fraud in the amount of a few clicks a month for an entire year and they may understand that. Good luck.
    - Ted S

  5. #5
    SitePoint Zealot
    Join Date
    Dec 2004
    Location
    canada
    Posts
    186
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    That sucks man. Yea, you have to send a letter (snail mail) try that.

    anyways i read somewhere that if you get banned, or disabled, google will pay you your current account balance. Is that true

  6. #6
    Massimiliano Bruno Giordano sid egg's Avatar
    Join Date
    Aug 2004
    Location
    Canada
    Posts
    1,280
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by Fahd
    Sorry to hear that. If your earnings are not that significant, I would suggest moving on to other networks. If they are significant, you could consider mounting a class action against google alongwith the other adsense publishers who feel they were wronged by google.
    I don't know how well that works, I am sure their policies say they can withhold or withdraw payment at anytime. (IIRC)
    GamesLib.com - the slickest, most complete and
    easily navigatible flash games site on the web.

  7. #7
    Massimiliano Bruno Giordano sid egg's Avatar
    Join Date
    Aug 2004
    Location
    Canada
    Posts
    1,280
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Anyways, copy and paste that exact email (or for an extra layer of professionalism, write it again) and send it again via email. You'll likely get a person.
    GamesLib.com - the slickest, most complete and
    easily navigatible flash games site on the web.

  8. #8
    SitePoint Enthusiast G_Gekko's Avatar
    Join Date
    Nov 2004
    Location
    sweden
    Posts
    43
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I would also include the fact that you informed them about what happened as soon as you noticed it. This show that you took steps to prevent the fraudulent clicks.
    AquaticCommunity
    Small sites:1 2 3 4 5 6

  9. #9
    SitePoint Member
    Join Date
    Jun 2005
    Posts
    16
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I would suggest you to write them for the third time to see if any person responds you.
    Grow with us - Offer Free Ecards to your users
    123Greetings Free eCards Content
    Promote your products through Free Greeting Cards.

  10. #10
    King of da Wackos Nintendo's Avatar
    Join Date
    Nov 2003
    Location
    Planet Zeekois
    Posts
    1,182
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by kall
    When I returned to the land of the internet and checked my adsense stats, I immediately used the adsense Contact Us link to advise them of these huge numbers of clicks. No response.
    Remind them about that E-Mail, a few times. You did save a copy of the message you sent them, right??!!
    ...

  11. #11
    SitePoint Wizard OnlineGuide's Avatar
    Join Date
    Jul 2004
    Location
    PENN
    Posts
    2,390
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I would suggest sending them an e-mail every week (not the same) explaining your case and showing that you care about their program and would not do any hard to the program. After a while, it should work to your favor. Check out the Google Adsense forum at WebMasterWorld. You'll see this is a common topic.
    The Online Guide

  12. #12
    AdCaliber Magic2K2's Avatar
    Join Date
    Nov 2001
    Location
    Northern Virginia
    Posts
    496
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I've never had problems with them, but it is troubling to hear about cases like this. I just watched a show on CNBC about eBay and basically how eBay doesn't do anything about fraudulent transactions. It seems internet companies know they are dealing with people far away who will likely never push the matter any further. It's a disturbing trend.

  13. #13
    SitePoint Wizard silver trophy someonewhois's Avatar
    Join Date
    Jan 2002
    Location
    Canada
    Posts
    6,364
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by sid egg
    Anyways, copy and paste that exact email (or for an extra layer of professionalism, write it again) and send it again via email. You'll likely get a person.
    I'd highly reccomend not saying the exact same thing. They'll catch on and just ignore you. I would reword the e-mail, try and add a few new points, etc.

    You might want to consider being a little less in-your-face. When I was reading your e-mail above, it seemed like you're demanding your adsense account back, when in fact they have no obligations to do so. You should try reasoning with them.

  14. #14
    SitePoint Evangelist Chromate222's Avatar
    Join Date
    May 2002
    Posts
    422
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Someonewhois, I got the same feeling when I read the email.

    Kall, try and be as polite as possible and do your best to speak on a "friendly" level - even though I know you'll probably be pretty angry.


  15. #15
    SitePoint Enthusiast BlueMoon's Avatar
    Join Date
    Feb 2004
    Location
    West Michigan
    Posts
    84
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    why can't google just impliment a program that doesn't except alot of click from the same IP?. This is not fair to us honest publisher. google need to find a better solution for this

  16. #16
    SitePoint Enthusiast NeoGen's Avatar
    Join Date
    Jun 2005
    Location
    More or less the Internet!
    Posts
    60
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by kall
    For 12 months I was a faithful Adsense user. I followed all the rules, used conditionals to keep the ads from showing on pages that were in violation of the TOU, and avoided clicking my own ads like the plague.
    Sorry to be harsh, does it mean that you clicked your ads, may be not like plague...

    Remember, before processing the payment, google does a detail review of account to protect advertizers interests. May be during that process they would have observed something, hence the ban.

    As suggested by rest, write a polite mail to google, explaining yourself!

    Wish you all the best!

  17. #17
    SitePoint Member
    Join Date
    Feb 2003
    Location
    Sydney, Australia
    Posts
    10
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    $100 in 12 months, dont sweat it move on.

    Im doing significant dollars on adsense completely legit and every day am worried I will get closed. Why am I worried - because Google completely makes up the rules as they go and when they take action they dont provide any explanation or remedy.

    Cant wait for MSN or Yahoo to start with contextual ads so if nothing else they can keep google a little honest.

  18. #18
    SitePoint Member
    Join Date
    May 2004
    Location
    NZ
    Posts
    12
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Thank you all for your support and feedback. I am close to just forgetting it, but my latest email to them is:
    Hello,

    Any appreciation you may have for my understanding is well misplaced, as I cannot understand your decision.

    The fact that I personally notified you of this, and you did not respond, coupled with the fact that I was just about to receive a payment from you, seems highly suspicious, not just to me, but to the multiple people I have discussed this issue with.

    You say that "Account terminations are the result of careful investigation by our AdSense specialists". The fact that I know of at least one person who received exactly the same email as me, but had caught the stats earlier (I guess HE wasn't visiting his grandmother in hospital for the weekend) had his account reinstated makes me suspect that this statement carries little weight.

    At one time I had faith in the adsense program and reccomended it, and adwords to others. Is it your desire that this attitude be totally reversed?
    My site is relatively small at present and the adsense program was a non-intrusive means of making SOMETHING back in return for my efforts. It is very disapointing, and very strange that you would do this to me.
    (and to NeoGen: No, I did not click my own links.)

  19. #19
    Non-Member
    Join Date
    May 2005
    Posts
    16
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Geez, all this fuss over 100 lousy dollars earned in 12 months

    The guys from Google sure have more important things to do than worry about someone who is crying over and over and earning 8 bucks per month.

  20. #20
    SitePoint Wizard silver trophy someonewhois's Avatar
    Join Date
    Jan 2002
    Location
    Canada
    Posts
    6,364
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by BlueMoon
    why can't google just impliment a program that doesn't except alot of click from the same IP?. This is not fair to us honest publisher. google need to find a better solution for this
    Because then people would complain about not getting revenues when people behind proxies (like AOL users) click their ads. It's not quite as simple as everyone seems to make it out to be -- if it was, Google would've mastered it by now.

    Quote Originally Posted by kall
    Thank you all for your support and feedback. I am close to just forgetting it, but my latest email to them is:
    If I was the guy on the other end at Google, I wouldn't even read all the way through that e-mail. I would just throw it out immediately. You sound like you're just looking for a fight.

    I'm a publisher too -- I wouldn't want my account banned either. But if it was banned, I would try and get it reinstated by just explaining what happened, and asking them if there's anything I can do to get reinstated. I wouldn't tell them anything that they don't care about like whether I've referred anyone to AdSense/AdWords, or about other people I know in similar scenarios.

    Tell them what they want to hear. Don't bother telling them any extra anecdotes that don't have any direct relation. Be professional about it, not cynical towards them.

    It's hopeless to try and reason with them the way you are. That'll usually work with a 1-man webhosting company, but with a company like Google you haven't got a chance. They don't have time to go in a circle with you. They want things done quickly and efficiently. Focus your energy on either a) nicely asking why you were banned, and how you might be able get back in, or b) going to another ad agency (and don't bother e-mailing Google and telling them about you getting accepted into another agency, in case you were considering it).

    I don't mean to offend you, but the way you're handling this just isn't the way any professional would handle it. If Google doesn't see you as a professional, they're not going to take you seriously. If you were meeting with Google instead of e-mailing them, and you walked up in a tie dye beach shirt and shorts, instead of a suit, do you think they would even listen to what you have to say? I doubt it.

    I don't mean to be offensive, I'm just trying to help you get on the right track.

    Quote Originally Posted by Angus
    and every day am worried I will get closed. Why am I worried - because Google completely makes up the rules as they go and when they take action they dont provide any explanation or remedy.
    That's good. I hope Yahoo and MSN are just as anal as Google is. It benefits the advertisers, which in the end benefits the publishers. As both a publisher and an advertiser, I am very glad that Google IS so anal about banning people.

    Quote Originally Posted by nufa
    Geez, all this fuss over 100 lousy dollars earned in 12 months

    The guys from Google sure have more important things to do than worry about someone who is crying over and over and earning 8 bucks per month.
    Come on now, Google themselves only made 265 million dollars each month in 2004.

  21. #21
    SitePoint Enthusiast NeoGen's Avatar
    Join Date
    Jun 2005
    Location
    More or less the Internet!
    Posts
    60
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by someonewhois
    That's good. I hope Yahoo and MSN are just as anal as Google is. It benefits the advertisers, which in the end benefits the publishers. As both a publisher and an advertiser, I am very glad that Google IS so anal about banning people.
    Very well said, I completely echo your sentiments!

  22. #22
    SitePoint Enthusiast
    Join Date
    Jun 2002
    Location
    Europe
    Posts
    64
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    How I hate those 'automated' replies from Google and other "big" companies. They should have answered by real and objective response to your problem and I hate when they have no proof (can't disclose ) to show that - they just decided to ban you...


    I wish you all the best, if they don't accept you, try to find other programs!

    Mails

  23. #23
    SitePoint Wizard silver trophy
    Join Date
    Aug 2003
    Location
    Southern California
    Posts
    4,686
    Mentioned
    19 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by mails
    How I hate those 'automated' replies from Google and other "big" companies. They should have answered by real and objective response to your problem and I hate when they have no proof (can't disclose ) to show that - they just decided to ban you...
    Disclosing how you find fraud to people who you suspect committed fraud would be silly, any unique edge Google has over cheaters would be gone in days. If sites are falsely flagged or flagged for the behavior of their visitors Google still can't tell how how they knew it as it would still allow people to get around their system. Remember, just because someone says they didn't click their own ads or tell people to doesn't mean its true, we may have some feeling about the user but Google just knows what their fraud score and history is.

    As far as responses, automation is what saves money. If google had a live person respond to every single email with a new response that would mean a lot more people thus more costs and less revenue share to publishers. Ultimately real people do respond, they just have a series of templates that they select to base their response off of. Sometimes a few lines are modified but mostly the response fits the question and is no different than someone typing out a new message. I guess you've never spent much at a call center?
    - Ted S

  24. #24
    SitePoint Member
    Join Date
    May 2004
    Location
    NZ
    Posts
    12
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by nufa
    Geez, all this fuss over 100 lousy dollars earned in 12 months

    The guys from Google sure have more important things to do than worry about someone who is crying over and over and earning 8 bucks per month.
    Have you been reading this thread, or another one?

    The issue here is not the value of the payout. The issue is that the banning came after a period of non-response to my notification to google of the invalid clicks I had noticed.

    ie: I noticed the clicks 4 days after they had been made. I used the Contact Us link to inform google. They did not respond for days, until they told me I was banned.

    Ironically, my Contact Us to adWORDS was answered immediately with an auto-responder and within 24 hours by a real person.

  25. #25
    Non-Member
    Join Date
    May 2005
    Posts
    16
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Yeah, I read your thread whining about how you got banned after meeting the $100 payout amount in 12 MONTHS

    Like I said, Google has better things to do than waste their time trying to fix your account which earns lousy 8 bucks per month.

    First you cried to Google, now you come cry here, as if that was going to help in anything.


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •