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  1. #1
    SitePoint Evangelist
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    Anyone heard from ian.com?

    I've sent two emails to their customer support the past month and I haven't heard anything back. Basically, I've been wanting to know what the heck is taking them so long to finish the synchronization between expedia.com and hotels.com.

    Anyone got any info? Their Affiliate Control Panel has not been updated since October 2004 and their last affiliate newsletter was like in January.

    Very dissapointing. May switch to lodging.com soon.

  2. #2
    SitePoint Evangelist
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    Interactive Affiliate Network?

    Aren't they doing travel related affiliations? If so, yeah, that's them, well I tried them way back as I recall and they wasted my time.

  3. #3
    SitePoint Evangelist
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    Yea, that's them. I'd switch to other affiliate networks, however, IAN has the largest selection of the hotels available for my niche.

  4. #4
    SitePoint Guru 5StarAffiliates's Avatar
    Join Date
    Sep 2003
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    SoCAL
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    Ian.com is tops in travel affiliate programs. I know the lead AM. Let me see if I can get someone to come and address your concerns.
    Linda Buquet :: Affiliate Management Consultant
    Discover High Paying, High Integrity 5 Star Affiliate Programs
    Leading Affiliate Marketing Blog :: Pro Affiliate Forums

  5. #5
    SitePoint Member
    Join Date
    Aug 2003
    Location
    Springfield, MO
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    Exclamation

    Good Morning all-
    Thanks to Linda for giving me the head's up here. We have always prided ourselves on a quick and complete response to inquiries- I'm sorry to hear that you have encountered issues. affiliate@ian.com is the best email address for assistance. You can also call us toll-free at 1-800-568-1972 extension 4392.

    You can write me directly at jhutson@hotels.com and I would be happy to help where I can or get your message to the Account Management team member who can best help you.
    Jessica Hutson
    Senior Manager of Strategic Development
    (IAN) Interactive Affiliate Network
    http://www.ian.com

  6. #6
    SitePoint Guru
    Join Date
    Jan 2001
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    West Columbia, SC
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    I've been working with them for several months. They did a great job of helping me intergrate thier searches into my site.

    However getting responses from them is slow! I sent them an email on Monday and still have not heard back!

  7. #7
    SitePoint Enthusiast
    Join Date
    Apr 2005
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    Thanks Jessica for addressing the concerns. I will definetly add Ian.com on my list with the travel affiliate programs

  8. #8
    SitePoint Evangelist
    Join Date
    Oct 2004
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    Texas
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    An email has been sent, still no reply! I give up.


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