Currently have a change request process. Requestor completes a form which populates a db, sends an email to a project manager, and lists the project in a master list. The project manager asigns open, in review, rejected, or closed based on criteria. Is there a way to automatically send an email to teh requestor when teh status of teh request changes?
The first time you "sent an email", it was triggered by the form that populates the db. What is the trigger for the change of status? (i.e. what is the page/form that does this?) Simply amend this form to send email in the same way the first email is sent. Am i missing something?
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