Page cannot be displayed

**GoldFire** · Apr 10, 2005 16:27

A ton of my users (including myself) keep getting the "Page cannot be displayed" error while browsing the site. It is so frequent that I have lots about half the traffic to my site in one week. I am pretty sure it is a configuration problem, but not sure how to do anything about it.

The only thing I can do about it right now is to restart Apache and it seems to fix it for a few hours, but then the errors just start again.

**gate2vn** · Apr 10, 2005 18:37

how about the apache log and messages log file?

**GoldFire** · Apr 10, 2005 18:40

What about it?

**gate2vn** · Apr 10, 2005 21:01

You can take a look into them, and find out the reasons.

**GoldFire** · Apr 10, 2005 21:02

The error log? I have looked through the error log and don't see how it can help me any.

**GoldFire** · Apr 13, 2005 13:29

I also tried recompiling Apache last night and it doesn't seem to have helped.

**someonewhois** · Apr 13, 2005 13:35

Is Apache receiving the requests?

**GoldFire** · Apr 13, 2005 13:37

Sorry sowi, but this is my first dedicated, not sure what you are asking. The site works at least half the time for most users.

**someonewhois** · Apr 13, 2005 13:45

Is Apache receiving the requests you're sending it in the sense that do the requests show up in the logs?

**GoldFire** · Apr 13, 2005 13:47

There are tons and tons of these.

File does not exist: /home/user/public_html/404.shtml

**someonewhois** · Apr 13, 2005 13:48

But is that what page you're trying to request?

**GoldFire** · Apr 13, 2005 13:49

Well I assume whenever you get the page cannot be displayed page it tries to show that page which I havn't made a custom one so it just records that as the error. The errors don't happen on any specific page.

**GoldFire** · Apr 14, 2005 13:28

Any ideas?

**someonewhois** · Apr 14, 2005 13:33

Can you confirm whether or not Apache receives the request on the pages you're trying to view?

**GoldFire** · Apr 14, 2005 13:34

I told you what I saw in the error logs, is there something else I should check?

**someonewhois** · Apr 14, 2005 13:36

Look in your access log. It won't appear in the error log.

**GoldFire** · Apr 14, 2005 14:26

I see tons of this in there.

165.21.154.16 - - [13/Apr/2005:23:46:19 -0500] "-" 408 -
165.21.154.115 - - [13/Apr/2005:23:46:22 -0500] "-" 408 -
165.21.154.116 - - [13/Apr/2005:23:46:22 -0500] "-" 408 -
165.21.154.112 - - [13/Apr/2005:23:46:23 -0500] "-" 408 -
165.21.154.110 - - [13/Apr/2005:23:46:24 -0500] "-" 408 -
165.21.154.109 - - [13/Apr/2005:23:46:24 -0500] "-" 408 -
165.21.154.108 - - [13/Apr/2005:23:46:24 -0500] "-" 408 -
165.21.154.16 - - [13/Apr/2005:23:46:46 -0500] "-" 408 -
165.21.154.111 - - [13/Apr/2005:23:46:47 -0500] "-" 408 -
165.21.154.113 - - [13/Apr/2005:23:46:47 -0500] "-" 408 -
165.21.154.115 - - [13/Apr/2005:23:46:47 -0500] "-" 408 -
165.21.154.112 - - [13/Apr/2005:23:46:47 -0500] "-" 408 -
165.21.154.13 - - [13/Apr/2005:23:47:21 -0500] "-" 408 -

**someonewhois** · Apr 14, 2005 14:35

But is that the file you are requesting?

**GoldFire** · Apr 14, 2005 14:36

That doesn't show any file names at all. Also, like I said, it is any page on the site.

**someonewhois** · Apr 14, 2005 14:54

That's not relevant to what I'm asking though. I'm strictly asking whether or not you see the page request in the Apache logs.

**GoldFire** · Apr 14, 2005 16:27

Nothing in the access_log has file names. So no.

**someonewhois** · Apr 14, 2005 16:39

Nothing? Care to share the log?

**GoldFire** · Apr 14, 2005 16:42

The only ones that have a filename are ones like:

127.0.0.1 - - [11/Apr/2005:21:14:59 -0500] "GET /whm-server-status HTTP/1.0" 200 16369

There aren't any that display a file path to a page on any of my websites.