I thought I was actually being reasonable in expecting Wachovia's systems to be "online" 24 hours a day, every day. That's apparently too much to ask even of them. This is really just a rant, nothing important to read here.
I just got a mail from Google that my credit card was declined when they tried to charge it for my AdWords balance like they do very two weeks. That's never happened before, and the credit card they have is a Wachovia check card I use for all my business purchases. It's linked to a checking account that I maintain at least $10,000 in at all times just in case of a sudden debit.
So obviously I become worried. Was my payment information stolen? Did someone rack up thousands in charges so there's not even enough left for two weeks of advertising?
First thing I do, naturally, is try to log in to their online banking site. It logs in fine, but it doesn't show my account balance like usual. It says "unavailable" without any explanation. I click on the account and it shows me a list of recent transactions, but my available balance is "unavailable" and the normal link that shows credit card holds is completely absent.
Has something really happened?
So I dial up 1-800-WACHOVIA, now slightly more worried. The computer voice picks up and asks me to punch in my account number. I do so, and wait a few seconds, then it replies with "we are experiencing technical difficulties and are unable to access your account information", followed by hold music. I'm obviously being transferred to a real person, so I sit on the line until someone picks up.
There's nothing wrong with my account. Wachovia is performing "scheduled maintenance" until 7AM, which means "scheduled but not announced anywhere on the website", and after prodding the support person for some details, that their system automatically declines charges above $100 while it's in maintenance mode.
What a great feature that is. I'm lucky that, according to the e-mail from Google, "for the time being, your account is still open and your ads are still running".
I hope nobody else tries to charge a regular bill to my card until after 7AM.
Bah. What a waste of my time.