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  1. #1
    SitePoint Guru SimonMc's Avatar
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    High Volume....How do you handle it?

    Over the last year we have grown at an extra ordinary rate. So much so that the old infrastructure is creaking like the Tin Man in Wizard of Oz.

    At the moment all we do is take an online order. The design team does the work. The admin sends out the work. The client responds with changes. The designers make the changes. The admin sends the work again and so on and so on until completion.

    With 2 or 3 clients a day this is a piece of cake to manage. When you get to 50 plus per day though it is a complete nightmare.

    Emails don't get through to clients because of spam traps or ISP filtering. The designers schedules are changing every minute. etc etc.

    What systems do other pros use to manage the day to day business?

    Simon

  2. #2
    SitePoint Addict danfran's Avatar
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    Jan 2005
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    Where I work, we have a system where our clients can log in and post work requests, where managers can review and assign these requests or 'tasks' to employees, and where programmers / designers can each have a work queue of 'tasks' to allot time, etc...

    A few managers have access to special pages that let them allocate work to employees based on a number of parameters.. (current work load of person X, payrate of person X, queue load of client, etc..)

    Ours is a home-built. Not sure if there is any off-the-shelf, but ours works pretty well.

    dan

  3. #3
    SitePoint Enthusiast
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    Danfran hit on a good point... one place I worked did something like that,, they made a database, request came in the admin sent the file to the person whos best at dealing with whatever issue,, once the correction was done it was placed back on the client side of the database.. what they did was give there client a "client code", each client could log in and submit their issues then will be given their code and when finished they could download the file from their database

    I dont know if this will help but here ya go;

    http://www.bigprof.com/index.html


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