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  1. #1
    Drupaler bronze trophy greg.harvey's Avatar
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    eBay customer "service"

    What a bunch of jokers! I saved this for the comedy value...

    Here's my original email to them...

    Quote Originally Posted by eBay Affiliate who *MIGHT* just actually be making eBay money!!
    Hi eBay,

    I'm emailing you because someone suggested I should in this thread on your forums:

    http://forums.ebay.com/db2/thread.js...77986&start=-1

    My question is, is it possible to implement the "available to" eBay.co.uk/.de/etc. search option in the JavaScript generated by the Editor Kit? I'm already searching by SiteID, but it's too clunky. To take a UK example, sometimes my affiliate links show no results but if I go to eBay.co.uk I get 0 results for the UK but 2 results AVAILABLE TO the UK - I want to see those AVAILABLE TO results on my site as well!!

    If you can't add this to an Editor Kit search, then that's got to mean BIG missed opportunities for sales in the European market for eBay, so it's an important piece of feedback regardless of the response! I understand you have a developer conference coming up and it might well be worth eBay adding this point to the agenda since the affiliate sales are SURE to leap in Europe if such a function were added. It's quite an oversight at present.

    Please advise.

    Cheers,

    Greg
    After a bit of disinteresting to-ing and fro-ing whereby an eBay "representative" asked a series of dumb questions that could have been answered by actually *reading* my email, I got this email from eBay. The classic paragraph is in bold:

    Quote Originally Posted by eBay customer services
    Hello Greg,

    Thank you for writing to eBay's Customer Support. I appreciate the
    chance to answer your question concerning the suggestion you recently
    sent us.

    We are always pleased to hear from our users and welcome your comments
    regarding eBay's products and services. However, our long-standing
    company policy does not allow us to accept or consider ideas,
    suggestions, proposals, or materials other than those that we have
    specifically requested.
    We hope you will understand that it is the
    intent of this policy to avoid the possibility of future
    misunderstandings when new products, services and features developed
    internally by eBay employees might be similar or even identical to your
    idea.

    **Important Note**

    If, despite our request, you send us an unsolicited suggestion, idea,
    proposal or other material, or at our request send us a comment or
    suggestion to improve the eBay site or add a new category (e.g., through
    our suggestion box, customer support Webforms, discussion boards etc.)
    (collectively, the "Submission"), eBay will consider the Submission to
    be non-confidential and non-proprietary. eBay shall have no obligations
    concerning the Submission, contractual or otherwise (including but not
    limited to an obligation to keep the Submission confidential), and shall
    not be liable for any use or disclosure of any Submission. eBay shall be
    entitled to unrestricted use of the Submissions for any purpose
    whatsoever, commercial or otherwise, without compensation to you.

    If you would still like to send a suggestion, please click on the link
    below:

    http://pages.ebay.com/help/welcome/suggest.html

    We thank you in advance for your cooperation, and wish you luck with
    your future eBay transactions.

    Regards,

    Andrea W.
    eBay Customer Support
    Gee. Thanks eBay! Suddenly it's all clear... what you meant to say was:

    Quote Originally Posted by eBay customer services
    We value your opinion, but we won't listen to it. In fact, you're wasting your time. We're too arrogant to listen to anyone!
    Finally (and this is the piéce de resistance) the link they give for leaving suggestions DOESN'T WORK!!!

    Jeeeesus. These guys just don't give a monkey's nuts!

    G

  2. #2
    Your Lord and Master, Foamy gold trophy Hierophant's Avatar
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    Actually it says:

    "Thanks for the suggestion though we aren't looking to improve this area right now. However if we do improve this area and use your suggestion, you will not receive compensation and understand that your suggestion does not belong to you once submitted.".
    Wayne Luke
    ------------


  3. #3
    Drupaler bronze trophy greg.harvey's Avatar
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    And that little highlight of corporate rubbish helps me how, exactly??

  4. #4
    SitePoint Wizard wdmny's Avatar
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    This is actually not unreasonable on their part. It seems odd as a customer, but anyone could send them the simplest ideas and then claim that eBay stole their idea without paying them for it.

  5. #5
    Drupaler bronze trophy greg.harvey's Avatar
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    Surely it's a ridiculous standpoint to refuse to listen to your customers... regardless of the potential legal implications...?!

    Seems very strange to me. I see your/their point, but I don't buy it at all.

  6. #6
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    That just sounds like a studio sending back an unsolicited script from a writer.

  7. #7
    Intoxicated with the madness petertdavis's Avatar
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    Ebay used to have great customer service. Now, they're too big to offer it anymore.
    Peter T Davis

    I buy forums - PM me if you're selling.

  8. #8
    Drupaler bronze trophy greg.harvey's Avatar
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    For the record, their suggestion tool now works again... at last!

  9. #9
    We like music. weirdbeardmt's Avatar
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    I don't understand the standpoint. Why couldn't they say:

    "Many thanks for your suggestion. We'll look into it. Please be advised though that if we do follow up and use your suggestion, then we're unable to offer you any sort of recompense for its use."

    (or even offer a generic $50 per good idea used or something).

    It's like when i submit an article to a journal. The journal makes money off of the submission. I have to waive all copyright issues and basically give ownership of the article to them (though maintain IP on it). Without the submissions the journal goes under. But people still do it.

    It seems like if eBay's users have good ideas on improvements to the service, then they should listen to them. (In fairness though, it sounds like this is what they're saying, except it's tied up in non-committal legalese).
    I swear to drunk I'm not God.
    » Matt's debating is not a crime «
    Hint: Don't buy a stupid dwarf ö Clicky

  10. #10
    SitePoint Wizard OnlineGuide's Avatar
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    eBay has a customer service department? Who knew?
    The Online Guide

  11. #11
    Tenacious T Tyhe's Avatar
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    Quote Originally Posted by weirdbeardmt
    I don't understand the standpoint. Why couldn't they say:

    "Many thanks for your suggestion. We'll look into it. Please be advised though that if we do follow up and use your suggestion, then we're unable to offer you any sort of recompense for its use."

    (or even offer a generic $50 per good idea used or something).

    It's like when i submit an article to a journal. The journal makes money off of the submission. I have to waive all copyright issues and basically give ownership of the article to them (though maintain IP on it). Without the submissions the journal goes under. But people still do it.

    It seems like if eBay's users have good ideas on improvements to the service, then they should listen to them. (In fairness though, it sounds like this is what they're saying, except it's tied up in non-committal legalese).
    You are totally on point. Why they don't do it this way, is beyond me....
    That's all folks...


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