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  1. #26
    SitePoint Community Guest
    I know it's business, but this way of dealing with people is why commercialism is so wrong. You should be offering the client a genuinely quality product, not a sham. Web design relies so heavily on quality you have to be able to convince people this is the case. Business isn't just about high turnover, it's about actually doing the job properly.

  2. #27
    SitePoint Guru pinch's Avatar
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    Mar 2005
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    I don't see anything sleasy about what Brendon said. He basically wants you to look and act the part, nothing wrong with that IMO. He also said perception is a huge factor, also true. He never said present yourself as an expert when you really don't know what you're doing, or not to do a good job. I think he assumes you are competent to begin with, not necessarily an expert, but competent.

    The only problem I have is the following scenario, based on his assertion that you should charge what you expect they can pay: Say I did a site for a Business A and charged them $5000 because I perceived that is what they could afford, now they refer me to Business B that wants a similar site. Business B is about twice the size of Business A, so I give them a quote of $10,000. Business B is now pissed because they want a similar site but will be paying twice as much??

  3. #28
    SitePoint Community Guest
    I am 100% with Brendon Sinclair. This is business, and business are to make money, simple.

  4. #29
    webdev from tx
    SitePoint Community Guest
    theres still a lot of useful info in this section. you probably dont need to do all of that unless youre coding for IBM or such (which usually have their own web team). you still need professionalism so you can match their level to show you are on par with understanding their needs. thats why you keep the talent in the office and send out the smooth talkers or hire sales people. theres a very big gap between both most of the time.

  5. #30
    Lynn Cummings
    SitePoint Community Guest
    Some good advice in this article. However, as a web developer of 13 years and print designer for 25, I have to tell you it's a bad idea to tell any client that you worked all weekend on something. Clients will respect you more if you have well defined, regular business hours. If you let them know you're available all weekend, you set yourself up for a very long, stressful career.

    That said, there is much in this article I do agree with.


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