Some programs are more difficult than others in that they better detect the server for some reason. I found Dreamweaver had trouble finding my root file while others had no such problem. I got a copy of ws_ftp free version and it works like a charm. Try it.
Thanx for the response Matrix and gthorley. I was finally able to find support for this software. As I suspected, you don't need an FTP program to upload your pages, TCIG Web Page Maker does it all. Now I just have to figure out how to change my site. For example, when I change the color of the text and upload it, no change occurs on my site. Guess I'll have to contact support.