SitePoint Sponsor

User Tag List

Results 1 to 10 of 10
  1. #1
    SitePoint Wizard jonese's Avatar
    Join Date
    Jul 1999
    Location
    Powder Springs GA (Atlanta)
    Posts
    1,238
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    incident support system

    Looking for a support system that works in a pay per incident fashion. needs the following:
    • php / mysql or php / postgresql
    • support for paypal a must
    • support for multiple other payment gateways
    • variable pricing for differant kinds / levels of support.
    • very customizable
    I'll develop one if i have too but i'd rather not reinvent the wheel.

    any ideas or links?

  2. #2
    SitePoint Wizard bronze trophy
    Join Date
    Apr 2003
    Posts
    4,095
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Just a thought, Eric: try emailing any reputable company that uses such a support system and inquire about the origin of said system.

  3. #3
    SitePoint Wizard jonese's Avatar
    Join Date
    Jul 1999
    Location
    Powder Springs GA (Atlanta)
    Posts
    1,238
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    well on that note anyone that knows of companies using this type of system post em here!

  4. #4
    SitePoint Wizard jonese's Avatar
    Join Date
    Jul 1999
    Location
    Powder Springs GA (Atlanta)
    Posts
    1,238
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    no one has any ideas?

  5. #5
    SitePoint Enthusiast
    Join Date
    Jul 2003
    Location
    Gurnee, IL
    Posts
    33
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I have a support tracking system based on PHP/MySQL. Currently it does not have PayPal integration. But it shouldnt take much to modify it to do so.
    Internet Solutions for Small Business: www.kolbsoft.com
    My Weblog: www.erichkolb.com

  6. #6
    SitePoint Wizard jonese's Avatar
    Join Date
    Jul 1999
    Location
    Powder Springs GA (Atlanta)
    Posts
    1,238
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    got a URL or demo available that i can play with?

  7. #7
    SitePoint Wizard silver trophy Karl's Avatar
    Join Date
    Jul 1999
    Location
    Derbyshire, UK
    Posts
    4,411
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hi Eric,

    Take a look at DeskPro.com - v2 is just in Beta and has per incident payments for support etc. We currently use v1.1 and it's a very good system and v2 is shaping up to be a lot better.

    Thanks,
    Karl Austin :: Profile :: KDA Web Services Ltd.
    Business Web Hosting :: Managed Dedicated Hosting
    Call 0800 542 9764 today and ask how we can help your business grow.

  8. #8
    SitePoint Wizard jonese's Avatar
    Join Date
    Jul 1999
    Location
    Powder Springs GA (Atlanta)
    Posts
    1,238
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    thanks Karl! Long time not talk glad to see you are still around and running strong. i take it UK hosting is still treating you well....

  9. #9
    SitePoint Wizard silver trophy Karl's Avatar
    Join Date
    Jul 1999
    Location
    Derbyshire, UK
    Posts
    4,411
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    It's not bad thanks

    DeskPro look like it's gonna be any good for you?
    Karl Austin :: Profile :: KDA Web Services Ltd.
    Business Web Hosting :: Managed Dedicated Hosting
    Call 0800 542 9764 today and ask how we can help your business grow.

  10. #10
    SitePoint Wizard jonese's Avatar
    Join Date
    Jul 1999
    Location
    Powder Springs GA (Atlanta)
    Posts
    1,238
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    if i can come up with the money it might be perfect. especially if the 2.0 version has the pay per incident support like you mentioned.


Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •