SitePoint Sponsor

User Tag List

Results 1 to 9 of 9
  1. #1
    SitePoint Member
    Join Date
    Oct 2013
    Posts
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Need live chat software for WordPress

    HI guys I need live chat for WordPress website. I have got some good reviews about eAssistance pro and zopim. can any one tell me which is good?

  2. #2
    SitePoint Member
    Join Date
    Oct 2013
    Posts
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Well, you can try to see both of products, but as per users reviews you should use eAssistance Pro live chat software.

  3. #3
    SitePoint Mentor silver trophybronze trophy

    Join Date
    Feb 2008
    Location
    Preston, Lancashire
    Posts
    1,378
    Mentioned
    72 Post(s)
    Tagged
    1 Thread(s)
    Quote Originally Posted by travisporter View Post
    HI guys I need live chat for WordPress website. I have got some good reviews about eAssistance pro and zopim. can any one tell me which is good?
    First and foremost welcome to our forum. We're a kind community that care your problems.

    As to answer your question.

    I've found the best LIVE chat support I've used for WordPress is something called Zopim. You're able to configure your chat window to suite your website and you can also have instant messaging to skype and google chat. From experience Google chat worked better.

    Other providers charge for this kind of service. Their support is also phenominal. There is both a free and premium version. I've tried dozens of instant chat services and Zopim is hands down the best for me and my business.

    Please note, Zopim is not a WP plug-in, it's an independant service, you must download something like Scripts n Styles plug-ins to embed your javascript to get it working. I am more than confident you won't have any issues.

    Let me know if you have any issues. Somebody else on the forum might be able to give a different outlook on the matter. Wishing you the very best of luck.
    follow me on ayyelo, Easy WordPress; specializing in setting up themes!

  4. #4
    SitePoint Member
    Join Date
    Feb 2011
    Location
    New York
    Posts
    2
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hi Sega,

    I don't agree with your message. There is 2 different types of chat tools. One is free for everyone that is skype, google, yahoo messenger, msn messenger etc. Anyone can approach you to chat online. You can say, these are social chit chat tool. Second...live chat software for business only. For example Live2Support, Boldchat, Zopim etc). There is not allowed social chit chat. You have control to manage your nice dashboard. You can initiate chat with website visitors, Pro-active chat, push URL feature. You can also save chat transcript for future references and quality monitoring. These tools not only help you to chat with your customers and website visitors but also help you to monitor your website visitors behaviour and website performance simultaneously.

    Live2Support, Bodchat ...etc also can easily be integrated with third party systems (CRM, CMS, E-commerce website etc)

  5. #5
    SitePoint Member
    Join Date
    Oct 2013
    Location
    India
    Posts
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    According to me you should use eAssistance Pro live chat software because i am also using this for my site its really good compare than to zopim.

  6. #6
    SitePoint Mentor silver trophybronze trophy

    Join Date
    Feb 2008
    Location
    Preston, Lancashire
    Posts
    1,378
    Mentioned
    72 Post(s)
    Tagged
    1 Thread(s)
    Quote Originally Posted by jeniffermaben View Post
    Hi Sega,

    I don't agree with your message. There is 2 different types of chat tools. One is free for everyone that is skype, google, yahoo messenger, msn messenger etc. Anyone can approach you to chat online. You can say, these are social chit chat tool. Second...live chat software for business only. For example Live2Support, Boldchat, Zopim etc). There is not allowed social chit chat. You have control to manage your nice dashboard. You can initiate chat with website visitors, Pro-active chat, push URL feature. You can also save chat transcript for future references and quality monitoring. These tools not only help you to chat with your customers and website visitors but also help you to monitor your website visitors behaviour and website performance simultaneously.

    Live2Support, Bodchat ...etc also can easily be integrated with third party systems (CRM, CMS, E-commerce website etc)
    I feel you've misunderstood me. Basically zopim is awesome because when they send a support chat you will receive it as an instant message on Skype or Google messenger. If like myself you're always connected to the internet, and work online you'd prefer to get notified instantly when people send you a message rather than having to go back and forth to the providers website.

    According to me you should use eAssistance Pro live chat software because i am also using this for my site its really good compare than to zopim.
    Would you care to let us know a little more about why you think it's better. I am not considering switching as I have it very good with Zopim. However, other's might be, so give you a a little more information why you feel this.
    follow me on ayyelo, Easy WordPress; specializing in setting up themes!

  7. #7
    SitePoint Member
    Join Date
    Feb 2011
    Location
    New York
    Posts
    2
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Hi Sega,

    Thanks for your explanation. I didn't get your point in the first reply. Yes Zopim can now access through skype and other chat clients. I also using Live2Support with Gatlk IM client. Thanks for your time. You rocked ...nice

  8. #8
    SitePoint Member
    Join Date
    Dec 2013
    Posts
    1
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by travisporter View Post
    HI guys I need live chat for WordPress website. I have got some good reviews about eAssistance pro and zopim. can any one tell me which is good?


    I think 123 Live Help is suitable for your website. 23LiveHelp can be installed to your CMS, like Joomla, WordPress, DotNetNuke, etc, with users single sign-on. Hope it can help you.

  9. #9
    Programming Team silver trophybronze trophy
    Mittineague's Avatar
    Join Date
    Jul 2005
    Location
    West Springfield, Massachusetts
    Posts
    17,263
    Mentioned
    196 Post(s)
    Tagged
    2 Thread(s)
    Thanks everyone

    The OP hasn't returned so they must have found a solution by now

    Thread Closed


Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •