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  1. #1
    SitePoint Member
    Join Date
    Sep 2013
    0 Post(s)
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    Exclamation Responsive Theme Not Responsive on iPhone

    Note: I'm requesting support on a commercial theme, which I bought, but the devs are not answering (Dream Theme, and the last forum post in their support portal was months old). <snip/>

    Theme is Nimble:

    Site I'm using it on:

    Site is not responsive on two different iPhones. iPad is fine as is desktop. Appropriate check boxes in theme are ticked.

    Any suggestions as to where I should begin to address this? I am willing to redirect to an iPhone-native site via a theme like Carrington but nothing I've tried has worked.

    Last edited by Mittineague; Sep 2, 2013 at 12:22.

  2. #2
    Programming Team silver trophybronze trophy
    Mittineague's Avatar
    Join Date
    Jul 2005
    West Springfield, Massachusetts
    196 Post(s)
    2 Thread(s)
    Hi mettray, welcome to the forums,

    Unfortunately, unless someone has the theme and is willing to troubleshoot it for you, it is unlikely that anyone will purchase even the Regular License just to do so.

    Need some help?

    Faced a problem? No worries our premium class customer support service is always ready to help you.

    Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.

    Please note that the fastest way to obtain support is to submit a request via our online Help Desk: Requests received via ThemeForest comments and personal messages, email, Twitter or FaceBook will take much longer time to process or can be not addressed at all!
    My guess is that the "business days" is the problem. In the United States today is Labor Day, the third day of a "long weekend" and not a "business day".

    It may be that the theme authors have abandoned support, but the Theme Support Portal looks fairly professional so I doubt that.

  3. #3
    It's all Geek to me silver trophybronze trophy
    ralph.m's Avatar
    Join Date
    Mar 2009
    Melbourne, AU
    462 Post(s)
    8 Thread(s)
    It looks like there's a script in there somewhere redirecting mobile users to a different site. I would strip that out and just use responsive CSS styling.

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