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  1. #1
    SitePoint Zealot Lorina's Avatar
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    I have a double opt-in mailing list on my site. I have a remove link everywhere I have a sign-up form, there's information on unsubscribing on the confirmation e-mail, and I add information on unsubscribing on every mailing list message I sent. I only send message to my mailing list once a month when I do site updates, and being way behind, haven't sent one out in about a month.

    Yesterday, I received an e-mail that said, "Please remove me from your email list. Yuck, you have a disgusting site with absolutely no class." A little (understatement) ticked off at the rudeness of this email, I replied, "There's a remove link right next to the mailing list sign up at the bottom of the home page. Are you often in the habit of not only signing up for mailing lists before reading websites, but insulting people and asking them for favors?"

    Well, this ticked this lady off, and she wrote back saying that BY LAW I have to remove her from the list. She's not on the list now, so I don't know if that's becuase she removed herself, or never confirmed the signup, or she just gave me the wrong e-mail address (a common problem). But my question is, with the unsubscribe information readily available, am I under obligation to remove someone from the mailing list?
    Cheese-N-Rice - A daily comic strip.

  2. #2
    SitePoint Enthusiast Strider's Avatar
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    I don't know about the legal aspects of removing or not removing a subscriber but I can tell you from my own experience it is much easier to remove them, delete there email and forget all about them. There are a lot of ignorant people out there and unfortunatly, some of them are going to subscribe to your mailing list. Instead of wasteing time with them, just remove and forget, that's what I always do

  3. #3
    SitePoint Addict superbird's Avatar
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    Completely off-topic, but we think your website has class. If it was me I guess I would have written the same sort of reply as you then deleted them myself.

  4. #4
    Your Lord and Master, Foamy gold trophy Hierophant's Avatar
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    If someone sends you an email asking you to remove them from the list, you are obligated to remove them from the list.

    If not it can be considered Spam which falls under the same laws as Telesales, Junk Mail and Faxes in the United States.

    If you do not remove them from the list after a written request (the email she sent you) then they can sue you for up to $500 dollars per infraction (every time you email them) in small claims court.
    Wayne Luke
    ------------


  5. #5
    SitePoint Zealot Lorina's Avatar
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    Thanks! I usually forward them the remove link, but if they continue to (for lack of a better word) pester me about it, I'll remove them. The problem I've found, though, is that a number of them seem to write me from a different e-mail address than they used to sign up, so I'll look for their address and not find anything.
    Cheese-N-Rice - A daily comic strip.

  6. #6
    Sports Publisher mjames's Avatar
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    Same here... I occasionally get a subscriber who complains about my mailing list. I forward them the unsubscribe address, not to mention it is clearly in the newsletter itself beforehand, but unless I unsubscribe them myself, I hear back after the next mailing complaining again. Geesh, some people sure are ignorant!

  7. #7
    SitePoint Zealot JK_Bowman's Avatar
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    I'd like to just add that I also think your web site has class. I visited it some time ago after you posted a note on some other topic and thought it was quite nice.

    Per mailing lists you might want to look into a Lyris Server. Just check with your host.

    I use one to run my newsletter and it's been a God send. New subscribers are added automatically and they also receive a nice "Thank You For Subcribing" e-mail afterward. And every newsletter that goes out contains a "Respond Via Here" message to unsubscribe.

    The beauty of it is that I never have to touch a thing. The whole thing manages itself.
    Editor, J.K. Bowman
    Spider-Food.net

  8. #8
    Sports Publisher mjames's Avatar
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    Who, me? Oh, thanks.

  9. #9
    SitePoint Enthusiast
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    Hi, as far as Lyris, is it very expensive to buy? I don't have my own server, will they put it on their server?

    I would like to start some more ezines, I write one now to over 32,000 people but it is with an ezine publisher, and honestly I think he is making good money and I only make peanuts ANd I write 5 days a week,
    I would like to go on my own, or partner with someone,

    Any help would be apprecited

    merle
    Merle
    www.recipes4learning.com
    Free Recipes 4 Everything!

  10. #10
    SitePoint Member
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    I just visited the site, and found that it was designed with style, and found it very pleasing to the eye.

    When you receive a request for removal from your list, as rude as the person may be, you are still responsible for removing the person ASAP.

    Lets say the person asked to be removed, you sent them the link and they still couldn't figure out how to remove themselves (as easy as the process may be). A week or two goes by and you do a mailing, and this same person receives your mailing. Not only do they have proof that they asked to be removed, they have confirmation that you received it by your previous reply.

    I provide opt-in email campaigns to corporations, sending out about 1/2 million emails per month (100% opt-in no spam) and many times I receive emails that are blank where the recipient simply hit the reply button and sent the blank email. I also remove these emails. Many times publishers will write, "if you wish to be removed from this list, simply hit the reply button" so I believe many consumers are used to this process. Which is something you may want to also consider when receiving blank emails.

    Another point to take into consideration is that still in this day in age where the whole family can have seperate email addresses, some families are still sharing one account. Now you have one member of the family who signed up and another member who is reading it.

    Hope this helps.

    Merle, thanks for the link I am really enjoying this forum

    Leona Harvey
    HBS Internet Marketing
    Internet Marketing Strategist

  11. #11
    SitePoint Zealot Lorina's Avatar
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    The problem arises, though, when they have more than one e-mail account. For instance, maybe they used a yahoo account to sign up for mailing lists, and then wrote an e-mail telling me to take them off the list from a different account. In some cases, they have a free account forwarded to their main account, and I have no way of knowing what e-mail address they used to sign up. I've had quite a few people ask to be removed from the list, and provided me with an address that wasn't on the list. That's why I now use a system that allows someone to remove themself. I'm not a mind-reader!

    And I still think that someone someone would have to be pretty dumb to sign up for a site before reading it. I'm not saying there isn't anything offensive or gross on the site, but everything that is has a great big warning in red (actually, more of a burgandy) letters. For this woman to accuse my site of having a "porn element" is simply ridiculous. (I wasn't aware there was such a things as porn with no profanity and no nudity!) She was simply a rude person who didn't want to take responsiblity for her own actions -- just signing up for things willy-nilly without knowing what she's getting into. It's much easier to blame me for having a site that she didn't like, and my "marketing people" (I also wasn't aware I had those!) for not making sure that every aspect of my site was recorded in any article written about it. I admit, too, that I didn't handle it in the most professional way.

    I've found that the best way to handle these people is to do what I did, send a link to the unsubscribe form, since I don't know if they're using the right e-mail address, and if they persist, take that address off myself, which is exactly what I did.
    Cheese-N-Rice - A daily comic strip.

  12. #12
    Your Lord and Master, Foamy gold trophy Hierophant's Avatar
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    One thing I have been reading about is that sites with successful newsletters should implement an "Opt-In Again" program.

    This is a system where you send an email out to every member asking them to reconfirm their account. You then match the resulting list against your current list and remove everyone that hasn't reconfirmed. This should help you get rid of dead accounts as well as give people an option to easily opt-out.
    Wayne Luke
    ------------


  13. #13
    SitePoint Enthusiast
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    I know this is beating a dead horse, but it is impossible
    to idiot proof anythign you do on the web. If you do, a better idiot will just come along and mess it up.

    I have a mailing list at one of my sites with 37,000+ members, most of which are intelligent people and enjoy the
    service. However, the few a day that can't grasp the fact that they signed up to recieve the information, and accuse me of spamming them almost make it not worth it!

    I have remove links in every mailing and I immediately delete anyone that requests it manually despite the fact that the URL is plainly listed in the email to unsubscribe themselves.

    Its amazing how many people will take 5 minutes to write me an email about how I am wasting their time when they could have spent 10 seconds clicking the remove link and told me the same thing!

    Andy


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