I am helping in the design input of a site that will handle tech support issues. I already have content (for example questions and answers {FAQ} and not so FAQ, downloadable documents, contact information, manuals, etc)

What is the precedence out there? How is the information organized in other sites? Is it tutorial form, searchable sections, form to submit via email to support? Is it organized any different from your "everyday" homepage?

This will be a password accessed page and I assume the content to be fairly dynamic.